Lumo Digital - London

essa G.

For more progress
One way flight from London to Edinburgh
On September 8, 2024
At 4.2 on Lumo, which has been ordered on your site since August 25, 2024. I accompanied the family to the door of the train at 3.15 before a limited arrival to secure entry to avoid crowding of the train gates.
But the participant wants us to enter because he is the full number on the second train. As mentioned, we have children and five trains. How many reservations are for five people, and no ticket has been reserved for the amount of children They are a three-year-old child and the other child is 6 months old, and because the two children have bags in addition to two strollers, tickets were supposed to be reserved for them because they had bags according to the company’s baggage policy, as was done.
She took pictures of us with the bags, and when I inquired about the reason, she stated that she would write a report to the company so that we could refund the value of the tickets. She continued to prevent us from entering the train until the train left the station, and this behavior of the employees bothered us Their response to us was that we have the right to contact the site from which the reservation was made to recover the value of the tickets because their barcode was not scanned. This behavior also caused us to lose an amount of 275 pounds to book another train to our destination and to book other tickets on the same day at 5:30. The matter was also explained to the reservation staff. Tickets at the station, they in turn reserved tickets for five people, but no tickets were reserved for the rest of the children. The ticket clerk informed me that the three-year-old child and the other six-month-old child did not have luggage tickets, and we actually boarded the 5:30 train on the Lner We arrived at our destination with a warm welcome from the staff, without any objection from them regarding the children or bags

I also have a question: how can I refund the value of our tickets from London to Edinburgh, especially since we did not board the train because of the train staff?

Melanie W.

We have been working with Lumo Digital for nearly 6 months now. Lumo have been instrumental in driving our digital strategy for our B2C business. All decisions are data driven which has meant we now fully understand our CPA and how far we can push our media budget.

Orran K.

Really enjoyed working with Lumo as our CRO agency.

Flexible in terms of how we test and how we communicate, this is an agency that moulds itself to your needs, which is perfect.

Pete K.

A fantastic agency I have used and recommended to many. Matt is a reliable stalwart that just gets things done. No nonsense. Results speak for themselves.

Martin P.

We've worked with Matt and his team for a few months now, and they've worked hard to optimise our email, paid and social channels through a challenging rebrand. Thanks guys, keep up the good work.

Daisy L.

The team at Lumo are great to work with. They know their stuff and are very professional and knowledgeable. I would recommend.

Kathryn G.

Worked with LUMO for over a year & they're excellent - would highly recco!

Dave S.

Do not engage in business with this company . I have had a horrible experience nothing that was promised was delivered and the owner is just rude and behaves poorly.