Digital Essence - Innerleithen

O'Neill T. &. T. L.

Having worked with Digital Essence now for several years, commissioning two websites as our business evolved, as well as engaging with the other services they offer, Digital Essence continues to meet all our business needs.
Mixing vast technical expertise, a keen eye for design whilst knowledgeable of marketing and branding, not to mention a no-nonsense approach, is why we continue to trust Digital Essence to deliver for our business.

Brian M.

They supported us very well during the various stages of developing our new web site. Hedley was excellent in dealing with our many requests and changes. He was very tolerant while demonstrating how the new web site operated and how we could update it ourselves. I would have no hesitation in recommending Digital Essence.

Bill A. H. H.

I would absolutely recommend Digital Essence for both web design and for hosting your web site. Hedley and his team went to great lengths to ensure that the end result was exactly what I wanted and they designed a very attractive and easily navigated commercial site for my sewing school. It was easy to manage the site myself but Hedley was always prompt in answering any queries I had, and the server for site hosting was very reliable with no downtime. If you are looking for expert web design then I wouldn’t hesitate to go to Digital Essence.

Dani O.

We are very happy and hugely relieved to move our hosting company to Digital Essence. In just a month, Hedley has helped us enormously to get our website 'under control'! I would thoroughly recommend Digital Essence particularly to those with a WordPress site. Thank you! 🙂

Helen H.

I have been very fortunate to have found such a brilliant web design company on our doorstep! From the first enquiry phone call and subsequent face to face meeting, my experience has been one of professional, and friendly service with great communication.

Hedley has been generous with his time, producing a wonderful quality, uncluttered and user friendly e-commerce site for my new sewing school. I am extremely happy with the end result. It is exactly what I was hoping for, and in fact a lot better than what I had envisaged. We worked together to plan the layout of categories and products, with expert design input from Dave Cotter at Caddon Creative. Both gave helpful suggestions and reacted to my feedback, keeping up a continuing dialogue and keeping me updated with the progress. The timescale for the project was short but Digital Essence delivered a working site which has received many positive customer comments and bookings, in time for the opening of my school. Hedley has also advised me on maximising social media to grow my business, using mailchimp for newsletters, and is patiently mentoring me as I learn to manage the site content through WordPress.

I have no hesitation in recommending Digital Essence to anyone looking for web design or hosting. Hedley and Dave strive to deliver excellent quality, with integrity, and in my experience they succeeded 100%.
In summary - Good experience, Good People, Good website design, Good communication, all round Good service! Thank you.

Andy W.

Digital Essence are 100% reliable, always quick to respond to any issues, and sort out any problems, which are rare, quickly and in a very friendly manner. I have used other hosts, and websites built elsewhere but the easy working relationship with Digital Essence is second to none. High recommended (and I frequently do).

Ross P.

I have been working closely with Digital Essence for many years, not only directly with my business needs, but also with all of my IT issues from setting up email accounts to having a custom PC built specifically to my needs.

Their work is seemingly tireless and their knowledge extremely broad, whilst being able to impart it in the correct amount of techiness (is that a word?) to suit the client. Their ticket support system is impressive and their understanding and use of social media is comprehensive.

Yes, I am very happy to recommend Digital Essence to anyone who needs help with any IT part of their business or home life.

Anna A.

Hedley Phillips of Digital Essence has been a huge help to us in developing our business. We are an online violin shop, Martin Swan Violins, and although we were happy with the visual layout of our website we felt the business was vulnerable because we hadn’t focussed enough on various technical issues to do with security, backups and search engine optimisation. I asked Hedley to do a review of these issues and he quickly found solutions which have improved the resilience of the business.

Hedley also opened my eyes to the potential for marketing through social media, and helped me to engage effectively with Facebook, Google+, Twitter etc. I really value our working relationship because we combine my knowledge of the marketing side of the business with his technical expertise, and he’s always open to going back to the drawing board if something doesn’t feel right from the marketing point of view. When we first engaged Hedley I thought it would be just a one-off ‘health check’ for our website, but I now think of him as part of the team. Instead of being overwhelmed by the impossibility of keeping up with all the changes in the online world I feel I can rely on Hedley to spot opportunities which are relevant to our business.

I would recommend Hedley to anyone wanting help with a website or online marketing - he really knows his stuff on a technical level and has a practical and realistic approach to working with small businesses.