Pandle Accounting Software - London

David

The support is excellent. Today got a very quick response from Ben. Can't fault it.

Unfortunately The software though cheap is not up to scratch compared to others. The free version is fine if you don't have many transactions. The pro version has frequent issues with bank feeds (with either of my banks) and is not as smart as others such as free agent.

Matthew H.

This accountancy software is extremely slow compared to other options on the market. It consistently takes an excessive amount of time to load and process transactions.

Pandle's online support team fails to provide adequate assistance for complicated errors. When issues are too time-consuming to resolve, they suggest that you pay for bookkeeping services from their parent company. This is unacceptable.

I have encountered numerous errors this year that have thrown my accounts out of balance. The rules I created, which have not changed, no longer function correctly, and multiple errors have compounded the issue.

I have formally requested a full investigation into these matters but have not received a comprehensive response. Pandle’s seemingly reluctance to offer a detailed explanation appears to be a strategy to coerce me into paying for bookkeeping services.

Despite my requests for an investigation, I was informed that I needed to pay for bookkeeping. The parent company (accountancy partnership) outright refused to file my accounts until this bill was settled, leaving me uncertain regarding my actual liability for the charges. This situation is unacceptable.

Marion J.

I have been using Pandle for a couple of years now and find it very easy to use. It helps me keep track of my business finances. I am especially grateful to Jordan for promptly helping me today with a minor issue without making me feel silly for not knowing the answer.

BellyProof (.

So much easier for us to work with Pandle compared to Quickbooks. We've had a great response from both Connor and Eva from their team helping us promptly with set up and to resolve a few minor issues along the way.

Charles C.

Excellent support from Jonathan who sorted all number of issues I had expertly and quickly many thanks

Elizabeth S.

As a beginner in accounting, I was a bit nervous about using Pandle, but I’m glad I chose this app. The interface is user-friendly, making it easy to navigate even for someone with little experience. I had a few challenges setting things up, but the technical support was outstanding. Kieran, in particular, was incredibly patient and helpful, guiding me step by step through the process. His support made all the difference, ensuring I was able to sort everything out smoothly. Overall, I highly recommend Pandle for its excellent customer service and intuitive design.

Hanna M.

There was an error in the balance which I asked Pandle support to fix. Kieran solved it immediately. Very helpful.

David R.

These guys answered and resolved my queries in just a few minutes. Am looking forward to using Pandle!