Durham Visitor Contact Centre (Telephone Service) - Durham

Durham Visitor Contact Centre (Telephone Service)

For visitors exploring the historic city of Durham, the Durham Visitor Contact Centre serves as a crucial point of reference. This telephone service operates as a central hub for inquiries, providing essential information to tourists seeking to maximize their visit experience. Located in the heart of Durham, this center is dedicated to assisting travelers with details regarding attractions, transport, and local services, ensuring that guests can navigate the city with confidence and ease.

Location and Accessibility

The Durham Visitor Contact Centre is situated at Address: Durham DH1 1WA, United Kingdom. Its strategic location makes it easily accessible to both arriving and departing visitors. The center is designed with accessibility in mind, offering a wheelchair-accessible entrance and a wheelchair-accessible toilet, ensuring that all guests, including those with mobility challenges, can visit comfortably. Additionally, the facility includes standard amenities such as restrooms, making it a welcoming space for everyone.

Whether arriving by car, train, or bus, the center is well-positioned to provide directions and information on local transport options. For those arriving by air, Durham Tees Valley Airport is nearby, and the center can assist with details on airport transfers and public transportation to the city center.

Services and Specialties

The Durham Visitor Contact Centre specializes in providing comprehensive tourist information. Its primary role is to act as a guide for visitors, offering detailed advice on the best attractions, events, and hidden gems within the city. From recommending popular spots like Durham Cathedral to suggesting quieter, less-visited areas for a more intimate experience, the center helps tailor the visit to individual interests.

Staff at the center are knowledgeable about the city's rich history, from its medieval architecture to its literary connections, ensuring that visitors receive accurate and up-to-date information. They can also assist with practical matters such as accommodation recommendations, dining options, and shopping venues. For tourists seeking deeper insights into Durham's heritage, the center often provides details on guided tours, historical reenactments, and cultural events.

Practical Information

Contact can be made via telephone at Phone: 3000262626. Alternatively, more general information about the city can be found on the official website, Website: thisisdurham.com. While the telephone service is the primary focus, the website complements this by offering digital resources for planning the trip, including maps, timetables, and downloadable brochures.

Regarding payment methods, the center accepts various forms, including Credit cards, Debit cards, and even NFC mobile payments, ensuring convenience for all visitors. This is particularly useful for purchasing merchandise, booking tickets for attractions, or securing travel arrangements during the visit.

Visitor Experience and Opinions

Feedback from visitors highlights the center's effectiveness in providing a warm and informative welcome. Many reviews mention the staff's helpfulness in addressing specific queries and offering personalized recommendations. For example, one review praised the center for its role in enhancing the overall experience of discovering Durham's charm, noting its beautiful architecture and rich history as standout features of the city.

Several visitors have commended the center for its user-friendly facilities, especially the wheelchair accessibility, which ensures an inclusive experience for all. The availability of restrooms and other conveniences further adds to the positive visitor experience. The average rating of 3.7/5 on Google My Business reflects a generally favorable reception, with many satisfied guests highlighting the center's role in making their visit to Durham both informative and enjoyable.

Relevant Information for Travelers

For anyone planning a trip to Durham, the Durham Visitor Contact Centre is an invaluable resource. It is recommended to call or visit the center well in advance to secure tickets for popular attractions or to arrange special tours. The staff can also provide insights into seasonal events, such as the annual Durham Literature Festival or local markets, which add unique dimensions to the visit.

Additionally, the center is a great place to pick up maps and local guides, which can help streamline the exploration of the city's many sites. For families traveling with children, the center is particularly accommodating, offering advice on kid-friendly activities and attractions that cater to younger visitors. The overall atmosphere is one of helpfulness and enthusiasm, making it a welcoming stop for any tourist.

In summary, the Durham Visitor Contact Centre stands out as a cornerstone of tourism support in the area. By combining thorough knowledge of the city with practical assistance, it ensures that visitors can fully immerse themselves in the beauty and history of Durham, creating memorable experiences for all who visit.

• Guided tour information
• Accommodation and dining suggestions
• Transportation advice
• Special events and local festivals

👍 Reviews of Durham Visitor Contact Centre (Telephone Service)

Babs B.

5/5

Durham is a city full of character and charm! 🏰✨ The cobbled streets, historic buildings, and hidden little alleyways make every walk feel like stepping back in time. The architecture is stunning – from the grand cathedral towering above to the tiny details on old stone houses and shopfronts.

Perfect for wandering, exploring, and of course… taking way too many photos 📸😂. Durham truly feels like a storybook city, with history and atmosphere around every corner.

Highly recommended for anyone who loves architecture, history, and beautiful city vibes!

Capastian L.

1/5

Durham hasn't helped out the homeless problem correctly. Last night spent a freezing time outside, to the be told about the 4AM to 6AM round of those that seek out homeless people in Durham!

Was approached by a security personnel (rather intimidating how he got extremely close to a freezing and sleep deprived ones self) - instead of assisting and giving support around homeless problems, guy just immediately tells me "Could you leave the private area, no ones allowed here between 1AM to 5AM whilst using a rather rude and rash attitude, even breaking the social distancing at the time that security personnel should ALWAYS respect.

This could of ended badly, man is around 6"4 and had a bulky large body build (honestly a Hulk Hogan type of man). Had another with me during the time and he just didn't care that we were suffering from the effects of the cold! Won't ever trust Durham to aid in housing.. FULL STOP!

Jan B.

5/5

Can't praise the staff in this place enough. I wanted to know where the taxi ranks were in the city. The woman sent me information and then updated it later on. Service above and beyond. We'll done and thank you!

douglas H.

5/5

In my experience the visitor centre is very organised and are determined to make sure that any advise and recommendations are suited to your particular needs. They have at their disposal a wide rang of activities that will cater for practically most visitors wishes wether locals or tourists.

Alex I.

4/5

At least it was open.
Most Tourist Informatio offices have either shut down completely or have been closed due to Covid.
I get lost easily......?

John F.

1/5

Can't say I was impressed phoned several times and nobody picked up. As I live 3 hours away thought it prudent to call ahead.

Peter P.

1/5

Situated inside the library, but it was closed, not sure if it's ever open?

Dinah B.

5/5

Efficient, friendly and helpful service.