ClubRight - Membership Management Software - Billericay

rare F.

Current Major Bug in the software
I've had clubright since the beginning of the year. The team is decent and tries to be helpful in fixing the occasional glitches that happens which is expected. They've usually been very quick to help when needed. Software is easy to use and I like the chat function on the site.

However, over the past 3 - 4 months there's been a major issue where members continue to be charged after their membership ends because the CR software all of a sudden is unable to cancel the DD mandate/subscription albeit the membership has ended. This is not only ruining our reputation as a business but it's resulting in a huge influx of DDIC claims as well as upto £900 - £1200 refunds to be processed each month. This is time consuming having to respond to each email individually, and becoming expensive because the transaction costs on these are non-refundable. We haven't received any apology from CR, nor have we received any update regarding t he time frame when they expect this bug to be fixed. I find it to be unacceptable and beginning to put a bad taste in my mouth. I'll be back to amend this review once it's fixed. I don't know how long I can continue to endure this before I consider looking for another provider. Without this issue they'd be 5 star!

Emma H.

I wish Clubright would actually work. Because, if it did work smoothly without the glitches, it would be a very good bit of software. The ideas in principal work. And it should provide exactly what my gym business requires. However, there are often glitches. And when there are issues which affect our operational capability - no one is ever available to help. The tech support from clubright is shocking. The customer service is a disgrace. The team at clubright come across as arrogant and unhelpful. I am constantly disappointed by their service. They never take responsibility for their mistakes and they never offer an apology. Our job as gym owners is not to fix Tech issues or be software programmers. We pay a company to do this work for us, for a reason.
Clubright does NOT deliver the service they are supposed to.
Becuase of this, I am looking elsewhere and I would NOT RECOMMEND Clubright to anyone.

Tony J.

I've used Clubright now for 6 months, and after my previous software company let me down with bad service, it's a breath of fresh air, and a third of the price! Support is also fantastic with my chats being answered very quickly.

Sanders F. G.

We have been using this software system for 12 months now. It's really suited us and the zoom integration during the lockdowns has been brilliant. The customer service team are great. They are always updating and improving - keep up the great work.

Apex F.

Absolute disgraceful company. I would not recommend anyone use this service for gym access..

Where just out of lockdown.
There attempt at freezing members is a joke. Not one membership frooze. There advice to me. Was manually redo every membership in the data base, workout myself how muslch membership each person is owed.

Secondly all they did was skip the payments for direct debits meaning some people are only getting 8 days of membership for a 30 day membership while others will end up going more than 30 days between payments.
Advice here delete and redo direct debits.

All in all a quick service to take money but not quick with helping fix problems

sallyanne F.

The tech team at Clubright are wonderfully helpful, every single time. No matter how daft I think my questions sometimes, they always help me understand what I need and sort my tech issues out what appears immediately to me. A great service along with the Clubright package complete. Thank you all.

Hickman D.

Been using ClubRights software to manage my small club for a couple of months now, loving the new features for social distancing and all the new updates! Would highly recommend.

Mike

I have worked with Wayne at Clubright for many years and would strongly recommend him and the team to anyone and everyone.

If I could give more than 5 stars then I would.

Keep up the fantastic work guys.

Mike