ConnexAI - Manchester Office - Manchester

Joe Burns

Revolutionary Company! ConnexAI are truly forging the path when it comes to new and innovative AI Products. Their Athena AI suite has completely changed the way your business can interact with your customers.
Having a one stop Omni platform where you can easily change and scale it exactly how your business would prefer has enabled the ability to bring the greatest customer service possible.

Aidan Mackintosh-Stewart

Fantastic Place to Work
Pros: I've been at Connex for just over two years now, and I've thoroughly enjoyed my time here. From day one, I was welcomed with open arms.
The company is full of hugely talented people from whom I've learned so much. My personal development here has been leaps and bounds above what I experienced with previous employers.
The product is cutting-edge and expansive, so there's always work to be done and new things to learn.
I'm entrusted with managing my own work, and the higher-ups trust and respect you. I've experienced no micromanagement during my time here.
There are plenty of opportunities to grow and take on more responsibility. If you're hardworking and self-motivated, you'll be offered the chance to take on new projects or leadership roles.
Cons:
Hybrid working is in place, but it may not be suitable for those seeking fully remote work.
There are few employee benefits beyond the salary.
The company moves at a very fast pace. While it's exciting to see such rapid growth, processes don't always evolve at the same speed. Requirements can change quickly, so you need to be adaptable.

Ross Coulbeck

I've worked at Connex for 6 years now and couldn't imagine working anywhere else. It's changed a fair amount while I've been here, but always towards the positive. There are tough times, like any job, but there has always been the support there if I needed it. When I wanted to move into a more management focused role, they supported me and helped me achieve my goals.

Ben Ratcliffe

I’ve worked at Connex as a developer for over a year now. It’s such a great place to work. The projects you work on are very interesting and the engineering culture is great.

It’s the type of workplace where effort is really rewarded and progression opportunities are plentiful. Would highly recommend to anyone!!

Joel Fear

I’ve been working at Connex One for over 3 years now, and it has been an incredibly rewarding and exciting experience. From day one, I was struck by the dynamic and innovative atmosphere that permeates the entire company. Connex One is truly a place where creativity and proactive thinking are not just encouraged but are integral to our everyday operations here in our Manchester HQ.

The team here is composed of like-minded professionals who are passionate about what they do. Everyone is dedicated to pushing the boundaries of what’s possible in the software industry, and it’s inspiring to be part of such a forward-thinking group. Collaboration and knowledge-sharing are central to our culture, making it easy to learn, grow, and contribute effectively.

One of the standout aspects of working here is our cutting-edge software products. We specialise in dialler systems, omnichannel solutions, and advanced AI technologies. The feedback from customers consistently highlights the robustness and efficiency of our software, which only reinforces the pride we have in our work.

The company is also deeply committed to staying at the forefront of technological advancements. This commitment is evident in our continuous efforts to integrate AI into our solutions, enhancing user experience and providing smarter, more intuitive software. It’s thrilling to work in an environment where innovation is a priority, and where your contributions directly impact the development of industry-leading products.

Overall, Connex One is an exciting place to work, filled with proactive and like-minded colleagues. The software we develop is not only reliable and valuable but also pivotal in driving the success of our clients’ operations. I am grateful to be part of this amazing team and look forward to many more exciting projects ahead!

Simon Firth

Overall really impressed with Connex, not only with the actual software but their drive to develop new innovations like their AI. Also the communication with them, whether it be the support department or our Account manager as all are very helpful.
Having worked on various dialler systems for many years and know first hand the frustration un-reliable systems cause, I found the Connex’s (CCS) system to be reliable compared to the others. Having moved on to their CXM system which has all the amenities that that we require and then some has ensured we have the right technology as the business grows / diversifies. As mentioned, really impressed and have no hesitation recommending them.

A User

Where do we start with this money pit that Connex provide? Had the misfortune of working on the Connex platform since their transfer to their new environment. It just doesn't work. The system as supplied and configured is not fit for purpose. Bug laden with hours of downtime. Massive downgrade on their previous platform. Dialler engine is massively inefficient compared to other platforms. Attempting to get issues resolved is a trial in itself as support staff are lacking in product knowledge and / or refuse to accept issues without being able to replicate them. Downtime / issues is accepted and appears to be the business model. Having them resolved is massively frustrating as support tickets are closed indescrimintely without resolution. Without Connex staff on site, they will not be resolved. To attempt to fix the obvious issues, this it took engaging the chief technical officer on multiple occasions, who has no interest in your business but his own, in addition to having Connex technical staff, who continued to deny and obfuscate, observe the issues in real time, . Help Desk support is next to useless which just makes using the system more frustrating. Will be an expensive mistake should you utilise.

Friedrich Lombard

"They almost cost me my business with their nonexistent support. I followed their rules and instructions to the letter, doing everything that was required. They made a massive mistake, admitted it, BUT I still had to pay a lot of money before they could fix it. They represent exactly what's wrong with the world today—the big guy stepping on the little guy. I was a loyal customer for almost 4 years. No integrity