CRM-UK - Banbury

Damian K.

What do you like best about theCRM?
When I was first introduced to this CRM system the company was using the "least worse" option to meet the unique company requirements. theCRM team seamlessly implemented the product, but more importantly, we were able to adapt the program specifically to meet the needs of the business, which meant we no longer needed to make do and find workarounds but could move forward with a fully integrated system into the heart of the companies day to ay business.

The whole system was developed and integrated from concept to implementation in less than 3 months hitting a tight timeline that would have had catastrophic if missed. The fact that there is no hierarchy or primacy to the data makes this CRM useful for all types of applications and extremely intuitive to use.

I was so impressed by the capability of the product in combination with the service, that when I moved business' I immediately implemented the system within the company's structure.

What do you dislike about theCRM?
I am always nervous about stating there is not an issue with a product, but in reality, it archives everything it needed to in both installations I have been involved with. Typically the tiny idiosyncrasies are a consequence of the browser, not the system.

Moreover, any problem with the system has always been resolved within hours following a quick phone call.

What problems is theCRM solving and how is that benefiting you?
When I first installed this system into the company we had specific requirements on our wish list to enable us to perform the day-to-day tasks. These were

- Off-line usage
- implementation onto a tablet
- Simple integration of photos taken on-site against a project.
- output of forms on site
- output of signed electronic documents on-site and emailed immediately wifi signal was found.

All of these were achieved and some were implemented from concept to roll out in less than 3 months.

Andi R.

"Excellent migration to a new CRM solution"

What do you like best about theCRM?

Secure, very flexible, easy to use and easy to integrate with.

Capability to scale and support more business functions.

Accessible responsive service team.

What do you dislike about theCRM?

Nothing to note but it is important to remember that the system becomes part of your business when you invest time into getting the set up right.....this can be very simple.

What problems is theCRM solving and how is that benefiting you?

Sales, marketing, support contact management

Integration with Xero, Teams and email workflow

Getting the staff disciplined about data management and sharing whilst respecting GDPR

Mike H.

I contacted CRM-UK at very short notice with an extremely large and complex CRM migration project. They were honest and realistic about what could be achieved within the timescale. The team at CRM-UK have worked day, night and weekends to deliver on the project and successfully migrated over half a million records from a very complex data structure and have build a CRM system around our business all within the space of a few weeks. Our old CRM system was one of the big well known brands but already at this early stage of the system development I feel we've moved to a much better platform run by people who care about their customers and bend over backward to deliver. A special mention to Phil, Dan, Roy and Avah for their hard work. I would not hesitate to recommend CRM-UK to any business looking for a CRM platform build to work around their customer journey and internal processes. In my experience it's very rare to find businesses like CRM-UK who walk the walk. Thank you CRM-UK.

CRM-UK

An excellent bunch who really care about the successful implementation of CRM Software. Their customer support is 2nd to none and when you ring, you always speak with someone who knows who you are.

The CRM Software they install was the only software that completely integrates with MS Outlook and MS Exchange.

Richard B.

rod H.