CurrentBody - Alderley Edge

Mikorin

I bought the CurrentBody Hair Regrowth Device. The device came with a Bluetooth function, which you CANNOT set password to or manage the connection. Recently my neighbour accidentally connected to my device (I live in a condo so I do not know which neighbour connected to my device), so whenever I used the device, it would play the content on my neighbour’s device and I couldn’t disconnect it. It’s so annoying so I connected with CurrentBody’s customer service (attached their response in the picture), but their response was useless. What they did was simply stating it’s not the device’s fault (can I ask whose fault is this then?) and providing some ridiculously stupid solution - they asked me to go to a room that the neighbour’s device would be out of range or talk to the neighbour to have their Bluetooth turned off lol. I can’t believe this is their solution for having such a stupid and unreasonable design. Also not to mention I haven’t noticed any improvement to my hair after using the device for consecutive 6 months. This device is such a ripoff. DOT NOT PURCHASE!

Chloe Teasdale

Brilliant company! Have bought LED red light equipment. Very reasonably priced and the products are wonderful! Evri the courier that they use is first class - products are delivered within 2 to 3 days with no fuss. Will be using them again in the future. Would not hesitate to recommend to friends and family. Nice to have found a reputable beauty product site at last - a gem!

Kendra Möhring

I ordered a IPL from there via the German website on Sunday, with express shipping for 1-2 days delivery time.
It's now Thursday and I haven't had an update. I wrote to them and Anna said it had been escalated to the correct department. No further information. I have emailed them twice since and no reply, including one where I have requested the express shipping costs to be credited because I have paid and not received the product within the stated timeframe.
I'm starting to think this is a scam as well.
Luckily I paid via Klarna so as soon as I can I will be registering this as a problem with them, at least that way I will be covered if currentbody doesn't get back to me and I never receive the goods which is what it's looking like. It's supposed to be a present for tomorrow...that's obviously not going to happen either. I told them this as well -
Shocking customer service.

Think twice about ordering here.

Edit***

The reply from Currentbody came about 2 hours after I posted this. Oddly, less than an hour after I had posted this, I suddenly had a refund for the express shipping, a discount voucher of 15 euro for the future (which I will not be using) and an email saying it was going to be processed Asap. Shortly after I finally got confirmation it has been shipped. So apparently someone there is reading the correspondence after all, just not replying.
Edited the one star review to 2 stars as they have responded after all. Once the product is here I may amend again.
As to the comment on shipping times etc that Nikola mentioned in her reply to my review : if I pay for express shipping on Sunday, and it's meant to take 1-2 business days to be delivered I would expect a shipment notification by Tuesday at the latest. If it's not possible to uphold that timing, then informing the customer of delays should be the minimum done, particularly if they have contacted the company as to the status of the order.
Yes delays can happen and I wouldn't have complained IF I had gotten informed.
The website itself is easy to use, the offer the normal payment options that are widely offered.

Mehreen Rajkotia

I ordered their LED mask. Firstly, they use the worst shipping company available in the country. The shipping company notified that the order has been delivered when it actually has not. I have been trying to get in touch with the Customer Service of CurrentBody since a week now and I haven’t received any response. There is no contact number you can call and you are basically at their mercy of responding. I thought that CurrentBody is a reputed company but it seems dodgy to me that they have no proper Customer Service line. I’m not even sure if the product was shipped or is it all a scam?!

Karla Marie Hayes

I always order all of my beauty devices from currentbody.com. The customer service is spot on and there are always fantastic promotions. I find the website very enjoyable to look through when buying a product and there is always a lot of information on the specific product as well. I also find the videos on how to use the product so helpful when you are not sure about a certain item and they have helped me in buying all of my devices. I have never had a problem with ordering or delivery and my devices and products have always arrived to me beautifully packaged and on time. I never order from anywhere else!

junisev karmen

I bought the sodalite blue facial skin gym roller and the Led light mask. It was delivered in timely manner.
I have used the products a few times since, and they seem to be of good quality and value.
The customer services have been very helpful in sending the right product for me. I won’t have any hesitancy in recommending this products and company to everyone.
Thanks to the current body and I wish that they continue to maintain good customer services and good quality products.

Fortunate

I purchased skin cleansing brushes for my clarisonic cleanser. They arrived earlier than expected. The brushes are great, I have used them for years and I love how they make my skin glow. I always get asked how I keep my skin so healthy. I thoroughly recommend Current Body, they are the genuine article. It's always my first port of call for beauty products.

Hanna Lehtola

Thank you again. It’s my third purchase in current body online store. Shipping is super fast and customer service it’s really great. First order I made there arrived less than a week, and the second also something like that, the third I got even faster. When I contact them to ask something or advice they answer super fast and really helpful. The products always packed carefully and the packaged arriving to my door. I recommend this online store. 100% satisfied!