E-Max Systems Ltd - Glasgow

Sheryl S.

We've been working with Emax for years and their support has been excellent from day one. They understand the ins and outs of the system and consistently deliver fast, effective solutions that keep our operations running smoothly.

Their team is responsive, professional, and proactive—always ready to step in and help. Allan especially is an absolute pleasure to deal with.

We trust them completely and see them as a key partner in our success.

Highly recommended ⭐⭐⭐⭐⭐

Rossina M. D. C. G.

We always get our tickets and issues solved with a rapid turnaround.
Emax helps us keep track of each of the devices we ship worldwide, and it is outstanding because of its serial number traceability, which allows us to identify quality issues from the beginning of the assembly and mitigate any potential risk when the material is in WIP.
We've recently had a considerable 4x growth that, without Emax, wouldn't have been possible to achieve.
The price is okay, and their new training courses are helping us to onboard new staff more quickly and get them used to working with Emax.

gary W.

My company (Magma Cloud Limited) has a Component Engineering client who uses EMAX, and they have used this platform for a long time. They speak VERY highly of the product for a business process / functional view.

I recently worked with Emax to help the client modernize the platform hosting, and I have to say that I found them EXCEPTIONAL to work with....especially Allan! They were professional, helpful, knowledgeable, patient and definitely went WAY over and above in helping us make the move as painless as possible.

As someone with 20 years experience in IT, who gets a little fed up of "process says no" approach of the enterprise scale vendors, it genuinely was nice to see an approach so interested in the successful outcome of the client.

Thank you.

Kelly B.

We have been using E-Max systems for just over 5 years, since its implementation we have seen improvements in process and efficiency across the business. We initially used the desktop version and upgraded to the cloud-based system a couple of years ago. When we initially started using the system E-Max did some bespoke development work for us and have continued to support that into the new cloud-based system.

We used the system initially for one company and then introduced a second just over a year ago, it allows us to operate both businesses within the one database whilst still being able to keep everything including all of the stock and financial reports separate.

We use the system for almost all aspects of running the business from CRM all the way through to accounts, due to the complex nature of some of our manufacturing processes the E-Max SFDC system isn’t quite able to capture all of the information that we need, we use an in-house system for capturing the data and E-Max have been very helpful throughout in developing connections between the two systems initially with ODBC connections and more recently with the API.

The support, for the most part is excellent, the guys are all very friendly and helpful. Brian their Product Development Manager in particular has provided exceptional support since we first started working with them.

I would have no hesitation in recommending them.

Lucille L.

Fantastic IT support company! Quick response times, knowledgeable staff, and excellent customer service. They resolved our issues efficiently and kept our systems running smoothly. Highly recommend!"

Fiona C.

We have been using E-Max ERP for almost 2 years now. Once everything was set up and we were over the teething issues of getting used to a new system, we have found it to be much better than the one we were using previously. The support guys are excellent, and can get most issues sorted out the same day. I would have no hesitation to recommend E-Max.

Sarah C.

I have implemented and used Emax within 2 businesses using both desktop and cloud versions. The support team are very thorough and on the whole quick to respond, they are both professional and friendly. The team are knowledgeable and if there are any major incidents they go above and beyond to sort the issue. At the current business we have gone from RM6 to Emax desktop to Emax cloud. The recent upgrade to cloud has improved the businesses processes within sales, for instance in the cloud version you can import data from csv which has sped up quoting, we are looking to further improve throughout production by looking at implementing the scheduler, and also we are implementing a CRM process to enable data extraction which is proving invaluable. It comes with many features, my personal favourite is the Excel live link functionality, you can have your data linked to excel and it will constantly be live and update through SQL, reducing the amount of data exports you need to do time and time again, enabling instant results by opening up a spreadsheet, this alone has made a massive improvement to having data at your fingertips and reduction in replication, we use this heavily in quotation and sales performance, incident and accident analysis, delivery performance and stock valuation reporting, to name a few.
To make the best of the Emax software I would always recommend having an implementation lead within the business that will invest the time to become an expert in the software, to be 'first line support' for simple user fixes/questions regarding functionality and also to get the best results from it and make sure it is being used properly, if this person is in place, it will make the implementation and running of it much more successful. I have seen businesses fail with ERP installations due to lack of understanding in what they do and how they work, it's not always the fault of the ERP.
I would recommend Emax as a good value for money ERP system.

Mark C.

New ERP solution not ready for market.

Obviously given our rating, our overall experience was not good and we would not recommend this system to other manufacturing businesses such as our own. Our understanding having spoken with others in a similar situation is their older simpler system worked but we already operated a system with similar functionality so made no sense for us. After taking the decision to abandon the implementation of 'ERP' we have also found the senior management to be quite elusive to further discussions and unwilling to follow up on previously made commitments by senior members who had since left (guess they saw the writing on the wall?)

One plus however, the support team in Glasgow were very responsive and attentive - just a shame they couldn't fundamentally get the system to work after 18 months!