Innovation Group PLC

Name: Innovation Group PLC
Address: Fareham
Telephone: 1489898300

Address: Bembridge House, 1300 Parkway, Whiteley, Fareham PO15 7AE, United Kingdom.
Phone: 1489898300.
Website: innovation.group.
Specialties: Car repair and maintenance service, Property maintenance.
Other points of interest: Wheelchair-accessible entrance, Wheelchair-accessible parking lot, Debit cards, Credit cards.
Opinions: This company has 26 reviews on Google My Business.
Average opinion: 3.2/5.

Location of Innovation Group PLC

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Reviews of Innovation Group PLC

Ed Owen

1/5

Avoid this company at all costs. Incompetent in all respects. I had the misfortune to find myself an accidental customer of this company. After a no fault accident, the party who crashed into my wife and I was insured with ERS. They simply chucked the matter to Innovation Group as their "accident management" company. In every respect this has been diabolical. First my unsecure, boot-less car was left for 5 days filling with water before they collected it. Then it took 5 days and 20 calls to get a hire car. The "like for like" hire car was anything but. Ive made in the region of 50-60+ calls to Innovation. They never call back, and never reply to emails. Even people claiming to be from complaints who say they will own the issue disappear and are never heard from again. As I sit here the final payout hasnt arrived and I'm told to wait 7 working days. Responded to rquest for contact info with all my details. Needless to say they never contacted me. I always have to chase them.

ASH KAHN

1/5

Pathetic and Liars , i voice everything the customers who have left a 1 star review, cannot agree more.

mark swaby

1/5

The worst company in UK Insurance. My car was hit on my drive May 11th by my neighbour. I was contacted by ERS / Innovation who admitted liability and arranged their garage Veetec to repair on July 7th. I sat in all morning, the garage and hire car did not turn up. Veetec had cancelled with Innovation group June 16th, Innovation did not bother to tell me. They then told me I had to arrange my own garage and hire company. I have spent over 10 hours on the phone since May 11th trying to sort this out, they lie and fob you off, its still not repaired and its October 4th

Stuart Lennox-Hill

1/5

Absolutely appalling service. No fault claim in September after a pizza delivery driver hit my parked car. I have (and provided to them) two witnesses, video footage (doorbell) showing it happen, and a signed confession from the driver admitting complete liability. I also informed them that the driver was using his work insurance. All of this information/proof was provided within the first month of the claim. 2022-02-10: Got a response from them: " XXX Insurance have now advised that Mr YYYY was using his work's insurance policy when the incident occurred. This is with ZZZ Insurance. We are now pursuing them for the recovery of our costs and your excess. Please be assured the delay is not at our end as we are trying to recover our own costs back as well as yours. " This was all provided to them over the phone months ago. 2022-03-24: It's now been six weeks and I've sent my third "Please can I have an update on this claim" email. I've still had no response. 2022-03-28: After sending information over to sarah.middleton I've finally got a response... " We have not had a response from Mr XXXX work insurance company, AXA, so have issued them with notice that if they fail to raise payment to us we will pass the file to our solicitors. Once we have an update we will be in contact " 2022-04-12: Two weeks later... still no response. 2022-04-21: Coming up on four weeks and still heard nothing. 2022-04-22: Response saying it was now with the solicitors. 2022-05-17: Requested an update as have heard nothing. 2022-05-24: Requested an update (again) as have heard nothing. I'm still stuck waiting. I will update as this progresses.

Ian Parks

1/5

Absolutely the most incompetent claims management company out there, if you are a insurance co I’d advise going with another company that won’t cost you so much due to weeks of paid storage and rentals

Sam McKay

2/5

Having had a blocked drain, I called my insurance provider who gave me the telephone number of Innovation Group, as it was to be a private unblock I had to pay £93.49, the tradesmen turned up very promptly (they were in the area) and tried to clear the problem, unfortunately, because they didn't have a piece of equipment with them it could not be cleared, I told my insurance provider and got another company (Ansa) who I had to pay another £93.49, this time the tradesman had the equipment and he unblocked the drain within 30min, I have since received a refund from the Innovation Group and an apology.