Intelligent Retail - Newbury

Pegasus A. P.

We've been with Intelligent Retail for 9 years, choosing the company for the excellent web design and integrated EPoS for our retail shop. We moved to a responsive design 6 years ago which has worked well for our business. Support from the helpdesk is efficient and friendly, the marketing team oversee our online presence and are very proactive, offering welcome advice to increase business and make our site user friendly. Over the last few years new releases upgrading the software has made the system faster, updating the website takes no time at all which is naturally great for incoming orders.

Cat F.

Have been using Intelligent Retail and their connect system for a while now and it's great!
What's really great though, is the level of passionate customer service and the help and guidance they give. It's a personable company with a solid product.

Fab F.

We've been with Intelligent Retail for six years and originally chose them due to the multi-channel integration that was superior to the the other options we looked at. Since the company changed hands a few years ago we have seen a significant move towards developing the software and were an early adopter of the responsive website option and have since seen a substantial increase in sales.

Support through the helpdesk is very responsive and we feel we have a partnership rather than just being sold a piece of software. We also feel Intelligent Retail understands the needs of our business and are seeing new features every few months that provide either new opportunities for our business or make using the system even easier.

We keep an eye on the options out there and still believe the software and services from Intelligent Retail remains one of the best truly multi-channel options and would highly recommend it to retailers looking to develop their online business.

Jeremy A.

Migrating to the Intelligent Retail platform for our retail websites has been a big success. We have seen online sales increase and often receive positive feedback on how user friendly our websites are compared to the previous ones. I find Intelligent Retail good to deal with and open to discussion about improvements that are quite often implemented.

Kate L.

The Intelligent Retail Multichannel Solution has helped me to grow my business. As a sole trader, it saves me time & enables me to work on other parts of the business. Also, on the occasions that I have needed the assistance of the support team, I have found them to be very knowledgeable, helpful & friendly. Intelligent Retail also designed & built my website (Kate's Equestrian Supplies). The website is very easy for my customers to use & I have received many compliments on it.

Freddie L.

The thing that I liked about the Intelligent Retail software is that it is so easy to use, I have a lot of flexibility over discounts and rewards, it also has a cafe module which gives my business the flexibility to expand! The demonstration and training where extremely thorough and the staff were friendly and knowledgeable and not as pushy as some other companies! Doing reporting and things which could easily be very complicated are so easy with Intelligent Retail's system! The helpdesk solved any issues or just answered my queries in a way I can understand and learn from.

All of this compounds to me spending less time on things like business analysis, stock management, investing less in dead stock, so it is definitely saving me time and money!

Alfie H.

Making the decision to use Intelligent retail has been the worst business decision made to date. We've held off leaving a review for a long time and don't write this lightly.

Starting with something positive the IT support staff are excellent, we speak with them regularly and they are patient and knowledgeable. They must be frustrated with the level of support end users need but never show this and without them we would have cut ties with IR years ago.

Unfortunately this doesn't even come close to making up for the bad and please bear in mind this is our experience only and I can see from the reviews some people have great success but I wanted to give our perspective from a company who use it on multi channels as that's where the main issues come from.

To start with we feel the system was mis-sold, we were told stock updates in real time (within 20-30 seconds). This was important for us as we sell instore, website, amazon and Ebay. The reality is that stock can take several hours to update which means we oversell almost daily and are constantly fighting to stop amazon and Ebay suspending us due to high cancellations.

The system is slow, really slow, to do anything, I often read my book when clicking between screens or updating something, it's that slow I'm getting through a lot of books!. We are constantly told this is our hardware's fault despite more than doubling the spec they required to run IR.

The system is buggy beyond belief, it crashes weekly, they have no alerts set up for when the system goes down so we regularly come in in the morning to the system being down and even more products overselling than normal.

The product doesn't integrate with Royal Mail. We asked about this in the sales pitch and was assured it would. It doesn't so all web orders have to be entered manually into Royal Mail.

The biggest issue we now have which has pushed us over the edge is that products no longer go up to Ebay and Amazon seamlessly. I appreciate that amazon and Ebay change their systems regularly however you can't sell a product that no longer works with the partners you claim it does.

These are just some of the main issues we have and feel trapped in the product. As I've said I don't write this lightly, however after spending years trying to make this work we've given up, it adds hours of extra work to our day and we lose sales and customers due to IR.

Zoe J.

The Connect system is very easy to use and built the way a retailer would want to work. It allows me to manage my whole business quickly and easily across all of my sales channels with simple 'drag and drop' functionality. The web platform is also simple to use but still looks great and if I ever require help, the support team are both knowledgeable and polite. Highly recommended.