JTX Fitness - Shoreham-by-Sea

Volodymyr ?. K.

I bought a cross trainer from JTX Fitness (Zenith) almost 5 years ago. This machine was relatively well used (3 times a week on average) and helped me immensely to lose weight and keep fit, especially through the pandemic and well beyond it.

It's sturdy, good quality and provided commercial gym experience at home for me.

Really pleased.

Scott D.

Edit - I'm changing my review for the moment as the owner personally emailed me about the issue, which is impressive to be honest. If they follow through on providing credit monitoring then I'll keep it at 5*. The machine itself is genuinely good, but the data breach left me rattled.

Old review:

Just got an email from them stating that my personal info and credit card details have been stolen from their system. Absolutely furious.

The equipment is good. But that really doesn't matter at this point.

Dec T.

Treadmill purchased September of last year and cut out on me in April when using. No warning, belt stops abruptly which when running is a massive injury risk. Fault fixed two weeks later through a home visit engineer. Two weeks later, exact same fault. Treadmill completely died a death when running and this time has caused injury. Won’t entertain a replacement or refund, only another fix and going round in circles with customer services. Poor customer service and a machine that has now actually caused harm after it was supposedly fixed just a fortnight prior.

D R.

It is so refreshing to contact a company and get a response straight away from an actual person. Bought a floor mat for my sprint 7 treadmill (which has been a game changer for me). I was really impressed so bought a second one for my bike. Terry couldn’t do enough in terms of answering questions etc. Really impressed.

James S.

Bought the Sprint 9 pro early this year. The customer service at JTX fitness was amazing. Really helpful and pleasant to talk to on the phone. I also went to see the machines at the center (pro of a UK based company). Again the staff were amazing. At no point did I feel like they were up selling. If anything they were suggesting the 8 or even the 7 would be more than good enough for me.
Prompt delivery INTO my house.
The machine was easy to assemble with 2 people. Very heavy so do not attempt on your own.
After a month of use the belt seemed to be migrating left slightly. The customer service team were once again amazing, explained how to adjust the belt but also sent a service man to do it for me and show me how to do it in the future. He was an independent gym machine service company and couldn't speak highly enough of JTX.
Really recommend this company for gym equipment.

Antony

Very impressed. JTX have been fantastic with their after sales service in supplying replacement a component needed long after purchase. Without which we wouldn't have been able to continue using the rowing machine.

Kaz 2.

JTX have been absolutely brilliant. My machine arrived on time and as expected. The ignite air is exactly as described on the tin. It is a super gym standard rower. Customer service dealt with one minor fault by dispatching a replacement foot strap within a day. They also handled another matter really well, patiently discussed options and booked in an engineer to visit my home. In the end I didn’t need the engineer as it wasn’t a fault with the machine, it was me. When I carefully followed the instructions provided by customer services it was all resolved. I would highly recommend.

Vlado T.

Even 1 star is too much, very poor and unorganised service, they have no clue what they doing, messing up the orders. They cost me whole day rate of loosing money, I booked for specific delivery day, cancel my job to stay home and accept the delivery when mid day they let me down, they don't want to compensate me at all. If you can avoid them do it. If you need headache go for them.