Mandata Group Ltd - Newcastle upon Tyne

Address: Q5, Quorum Business Park, Benton Ln, Newcastle upon Tyne NE12 8BS, United Kingdom.
Phone: 1912502220.
Website: mandata.co.uk
Specialties: Software company.
Other points of interest: Wheelchair-accessible car park, Wheelchair-accessible entrance, Appointment required, On-site parking.
Opinions: This company has 17 reviews on Google My Business.
Average opinion: 3.6/5.

📌 Location of Mandata Group Ltd

☎️1912502220

⏰ Open Hours of Mandata Group Ltd

Monday: 8 am–6 pm
Tuesday: 8 am–6 pm
Wednesday: 8 am–6 pm
Thursday: 8 am–6 pm
Friday: 8 am–6 pm
Saturday: Closed
Sunday: Closed

Okay, here’s a comprehensive overview of Mandata Group Ltd, crafted with a formal and approachable tone, suitable for someone seeking information about the company:

Mandata Group Ltd: A Reliable Software Solutions Provider

Mandata Group Ltd is a distinguished software company located in the heart of Newcastle upon Tyne, United Kingdom. Situated at Q5, Quorum Business Park, Benton Ln, NE12 8BS, the company has established itself as a trusted partner for businesses seeking tailored technology solutions. Their commitment to delivering exceptional service is evident and consistently praised by their clientele.

Company Overview and Location

Mandata’s physical address provides a modern and accessible environment for both clients and employees. The Quorum Business Park offers a professional setting conducive to collaboration and innovation. The company’s location within this established business park underscores its commitment to being a part of a thriving commercial ecosystem. For those planning a visit, it’s important to note that they offer a wheelchair-accessible car park and wheelchair-accessible entrance, demonstrating a clear dedication to inclusivity. Due to the nature of their work, an appointment is required prior to visiting the premises.

Key Features and Contact Information

Mandata specializes in developing and implementing software solutions designed to streamline operations and enhance productivity. While specifics about their exact product range are best obtained directly through their website, they generally cater to businesses needing robust and adaptable systems. You can reach them directly at 1912502220. Their website, mandata.co.uk, provides further details about their services, case studies, and team.

Points of Interest & Customer Feedback

Beyond their core business, Mandata Group Ltd offers on-site parking for visitors. The company maintains a strong focus on client satisfaction, as evidenced by their active presence on Google My Business, where they currently hold 17 reviews. The average opinion is 3.6/5, suggesting a largely positive experience for their customers. Feedback frequently highlights responsiveness, clear communication, and a willingness to resolve technical issues effectively. Notably, many clients describe a strong and supportive relationship with the Mandata team, valuing their proactive assistance and dedication to problem-solving.

Feature	Details
Phone Number	1912502220
Website	mandata.co.uk
Address	Q5, Quorum Business Park, Benton Ln, Newcastle upon Tyne NE12 8BS, United Kingdom

Recommendation

Based on the consistently positive feedback regarding their customer service and technical expertise, Mandata Group Ltd appears to be a reliable choice for businesses seeking software solutions. We strongly recommend exploring their offerings further through their website: mandata.co.uk. Contacting them directly will allow you to discuss your specific needs and discover how Mandata can contribute to your organization’s success.

👍 Reviews of Mandata Group Ltd

Kaz H.

5/5

We have a great relationship with Mandata. They provide us with 5* customer service, nothing is any bother for them, they call us back and guide us through any issues we may be having. 100% recommend

Robin M.

5/5

When l called the Mandata Helpdesk with a computer issue l was so impressed with how they dealt with things. They were very helpful and explained everything clearly. I was soon up and running again.

A F.

1/5

Our experience….

We were very happy users of Stirling Solutions Transport software for over 20 years, until they were unfortunately bought out by Mandata and the Stirling software discontinued. Although we had our reservations about signing up with Mandata, we were offered a good price compared to other products on the market and it allowed us to continue accessing our Stirling data FOC.

We began using Mandata’s Go Plus software in January and it has been nothing short of an expensive nightmare.
Issues include:
- Planned work, drivers names, vehicles and trailers constantly dropping out of the system or showing against the incorrect job. Dragging and dropping work into vehicle slots causes the previously allocated work to vanish.
- Disappearing paperwork – delivery notes are scanned into the system, allocated to a job only to find out that despite the system showing paperwork has been booked and scanned against the job no paperwork is actually there.
- Constant issues with invoicing, fuel surcharges not being applied, had an issue with a huge number of customers not receiving invoices from the system which took two months to resolve.

Basically, we can’t trust the system to successfully show planned work, scanned documents, or invoice successfully. Not really much use as a TMS System. This is all on top of system that is poorly designed, frustrating to use, and fraught with issues and glitches.

The absolute worst thing about Mandata and the system is the customer service and support.

We have no point of contact, account manager etc. I have raised my issues with our trainer, her manager and support. The implementation manager advised he was sitting down with the developers on 12th March to run through the issues, however despite chasing I am now receiving no response from anyone at Mandata. Of course they continue to charge us…..

Even for minor issues raised with support, ie, constant error messages, invoices that won’t print, jobs stuck in the wrong status, fuel surcharges not working, the list goes on, you are looking at over a week minimum to get a resolution.

Threatening to cancel our contract seems to fall on death ears and is not something we really want to do given Mandata hold all our data from Stirling and our work for the last 3 months. Transferring to a new TMS system is a big move and one we shouldn’t have to make…

The biggest surprise it that we have been told we are the only ones having these issues, which I don’t believe can possibly be true and I would be very interested to here from others that are also having issues.

Also worth noting that many of the positive reviews shown appear to be from Mandata staff including Daniel who sold us the system.

Wondering if sharing our experience may encourage someone from Mandata to get in touch?!

Jon ?. L.

1/5

Absolutely appalling customer service on top of an unreliable, unstable and buggy shambles of a product.

Mandata's 24 hour business critical support line staff don't answer the phone.

If you are looking for a decent TMS save yourself a lot of time, money and stress, take it from someone who has persevered and given Mandata chance after chance to sort out major issues, and please look elsewhere.