NatWest Leigh Lancs - Leigh

NatWest Leigh Lancs Branch: A Comprehensive Overview

NatWest Leigh Lancs is a prominent banking branch located in the heart of Leigh, Lancashire, United Kingdom. This branch is known for its exceptional customer service, modern facilities, and a wide range of banking services.

Branch Location and Contact Information

Branch Specialties and Accessibility

NatWest Leigh Lancs specializes in a range of banking services, including personal banking, business banking, and financial planning. The branch is equipped with an ATM for customers' convenience. The branch also ensures accessibility for all customers, with a wheelchair-accessible entrance and car park.

Customer Reviews and Opinions

NatWest Leigh Lancs has a commendable rating of 4.3 out of 5 on Google My Business, based on 21 reviews. Customers appreciate the friendly and helpful staff, even when there are long queues. One customer noted, "The staff are great when you do get served."

However, some customers have expressed frustration with the queuing system. One customer commented, "You stand in the queue to be served and there’s a staff member to the side of the queue encouraging you to use the machine. It does not matter how long that queue gets, the person still stands there encouraging you to use a till instead of getting staff out to sort it."

Despite this, customers generally agree that the staff at NatWest Leigh Lancs provide excellent service and are always willing to help.

Recommended Information for Visitors

• Plan your visit during off-peak hours to avoid long queues.
• Use the on-site services, such as the ATM, to save time.
• If you have any questions or concerns, don't hesitate to approach the staff. They are always ready to assist.

NatWest Leigh Lancs is more than just a banking branch; it's a community hub that values its customers and strives to provide the best possible service.

👍 Reviews of NatWest Leigh Lancs

Gillian W.

5/5

You stand in the queue to be served and there’s a staff member to the side of the queue encouraging you to use the machine .
It does not matter how long that queue gets the person still stands there encouraging you to use a till instead of getting staff out to sort.
Never the less the staff are great when you do get served

Sarah B.

5/5

Fantastic service from Kathy and other members of staff including the manager whose name I forgot to ask.
I had quite a lengthy issue to sort out and it was dealt with brilliantly, nothing too much trouble. Staff professional yet friendly, lovely atmosphere in branch. We NEED to make sure our local branches are not closed down. Face to face cannot be replaced by computers.

Diane

5/5

I can't rate the staff in this branch highly enough. I have been in a number of times recently to sort different things and they always provide a comprehensive service and are patient and totally customer focused. It's a pleasure to have face to face contact as opposed to waiting hours on a phone then when you eventually get through they give you incorrect information or can't get you off the phone fast enough. Thanks Leih Natwest branch you do a great job.

Andrew W.

3/5

Always been a good branch. I transferred my account here in 1986. I do feel the staff are being hamstrung by corporate decisions. Service is very slow, there are only two counters available, but three or four machines. The machines can only give a very limited service, nothing like a person at a counter, so the is a huge queue waiting for the two counters. Not ideal to say the least.

Mark B.

3/5

On a whole excellent bank but internal machines need looking at .
Keep rejecting cash to be paid in.
These are supposed to cut waiting times and make things easier.
Just isn't working.

David L.

5/5

Bank staff seem friendly enough and helpful, tills inside with facilities to pay cash into account via if there’s a queue.
When you do actually deal with staff there not behind a screen so more face to face to deal
With rather than through a window where can’t discuss as clear and issues.
Bank is also open Saturday which is useful and they also are pet friendly i regularly visit with my German shepherd, also a water bowl is usually there near the entrance.

klausharpoon

3/5

Staff are nice and helpful etc, but my word if you need the counter and can’t use one of the paying in machines, be prepared to wait…and wait. Lots of people don’t trust the machines so prefer to use the counter. Typing this as I queue

Susan M.

1/5

4 times we have been to the bank, the que is down the street,who says we don't need high street banks, closing at 1 oclock? some of us are still working, at this sad time, dont mention online banking,