Orderwise - Lincoln

Sarah B.

We have been with OrderWise for the last 5 years and recently went cloud based. The whole experience has been brilliant. The team are more than happy to help and support. I felt that they held my hand, from start to finish - but the support doesn't stop there.
I would happily recommend this company. Yes, over the last 2 years there has been changes and they will admit that there have been issues (common in businesses going through changes) - but over the last 6 months they have really put the customer first - understanding what the customers long term plan is and working in partnership. I am excited to see what we can do together over the coming years!!!!!
A big shout out to Paul, Chris, Lucy, Vicky and the support team they are always helpful and happy to point me in the right direction

WARRAN L.

We have been with Orderwise for over 15 years, its a great software package with many add on modules that you can choose to invest in as you grow.
Support although lacking for a few months due to internal changes in the company is now back up to the high quality service that we are used to. We now feel that we have continual support when we need it, still waiting for some some ecommerce issues to be fixed but feel reassured that these are being looked into and will be resolved soon.
We use the Ecommerce , Manufacturing, Kitting, Accounts and Returns modules, integration of all works extremely well.
The system has helped us grow as a company.
If I had one small gripe it would be that customers should be rewarded with a loyalty discount set against the cost of the support package when they add more modules to the system as they grow, which would also be an incentive to increase sales for OW.

Mark

Tash in the App development team Rocks! Always delivers on time. Same for Vicky in Infrastructure Services and Katie our Lead success manager, we feel very supported by the wider Orderwise team also, kudos staff.

Tech S.

I find the support to be friendly and knowledgeable. The software itself is very modular with a good knowledgebase and comes with a lot of capabilities that aid you as a user to create bespoke layouts to your grids. The team is responsive and assess requests for new functions. Our in-house contact (Dean) is always happy to help and will spend the time to dig for extra information to assist where possible.

Jack S.

You can’t call them for support, they have to call you back, which is a very strange setup indeed. Poor support with Engineers that are scared to call you back. Been waiting for a call back for over a week with now with no success, will be moving services shortly..

Richard M.

Now that they are moving to a web based version which we thought we would be getting last year they have sold.us into a more expensive contract that was missold to us after it was said the web based version would be available within 6 weeks.

Turn into a company like 4com which are the worse and just screw you for every penny.

The web based version won't even be fully ready until 2026 when the contract is up so you can see why we feel this product has been missold.

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Used to be really really good but seems over the last year the support has been poor and takes ages to answer questions. They just say it's not us contact them regarding the fault, but then when you tell them it's there issue they just say "Oh we will now look into it"

Snaffling P.

The worst support I have ever encountered. The sales team did a great job at selling the dream and the actual system is pretty good, but as soon as they bring you on board as a customer you really see what the culture of the company is like. It's like they know they have you over a barrel, so they treat you appallingly as they believe you have nowhere to go.

If you don't pay the extortionate support costs, the system becomes out dated very quickly. They are using old technology for all e-commerce systems which are full of bugs and become non-complaint within a few months requiring script updates. You can't bring on new couriers easily without paying support costs.

If you decide to pay the support costs, the support is slow and frustrating and most of the time we ended up having to fix the problem ourselves, or just live with the bug. Despite paying a lot for the system, they treated us like we were a nuisance. After 4 years of frustration we moved our ERP to a SAS system. I'd rather spend money on a new system than spend another moment relying on this shocking IT company. Honestly, the way we have been treated, I wouldn't be surprised if this company goes bust in the next few years, the culture is rotten and I'm not the only company who has left them in the last month.

I wouldn't go near Orderwise every again.

Patrick C.

I have dealt with the OrderWise Team for more than 5 years.
I always find them to be Polite, Helpful and Efficient.
Our Customer Success Representative Dean Smith is always on hand to review how we use the software and to discuss any future enhancements or development enquiries that we may have.
I would highly recommend OrderWise to any business looking for an ERP System.