Palace Media Ltd - Southend-on-Sea

Taf M.

Please avoid this scammers ,they are very professional. I signed up the first year, and they also built a website for me.The second year ,apparently I was on auto renewal so they couldn't do anything about it .Their leads are ridiculous, either gone by the time they reach to you or people don't respond at all ,which makes you think ,could this just be all fake and the leads are made up .They trade under bookabuilder as well but it's impossible trying to get to them.The director of this Ltd has got 17 other limited companies, some closed and some still active, so please be very careful when singing up to any of this as its such a waste of money. The website they built its rubbish, and i habe been trying to move it somewhere else but I am not able to speak to anyone about it .In the beginning, I was told it was mine, and i could do anything I like with it .Now I am stuck as they also set up my work emails as well ,so it's so frustrating when they block you from all their phone lines, and all you want to do is talk a way through to move on .Now my membership is due for renewal and they have started to send em emails and more leads ,but it has been months I am trying to speak to someone .Please avoid them .

David

If your mug enough to join this sorry excuse of a firm, whatever you do don't take a call from someone working for them, as he will talk you into something you don't need or want... be careful.
I felt totally scammed.

Jon H.

Hidden cost don't answer phone and don't deliver! checkatrade is million times better then bookabuilder 1 job in a year, palace media which is bookabuilder is a joke I have had a new website built which works better

jatin V.

Professional scammers avoid them. Avoid signing any online agreement. Don't share your bank details. They say different on phone. Zero customer service. Hard to get refund. They trade under bookabuilderuk too avoid. New Ltd business companies are targeted. Many third party Scammers call for scamming.

Mark T.

Bookabuilder took £800 from me with the promise of 250+ leads in the first year. Whilst I expect some poetic licence, having had 3 leads in 3 months means I have certainly been ripped off. I have called for a refund as I was told when I bought it was 100% money back guarantee if I'm not happy...turns of they work harder in fobbing you off than they do getting you leads.

Avoid avoid avoid, professional scam company. The only 5☆ reviews they have here are from the lads in their office.

Artur K.

If I could, I would give them zero stars. High prices for services and quality like a primary school student. The website is terrible, it looks like a cheap template and I also have to choose hosting from them at prices comparable to top-shelf services.
I do not recommend it for any money

Lorenzo I.

The worst company we have ever dealt with. Automatic renewal process with no warning apart from the wording in a very complicated and loaded contract. I don't leave poor reviews generally as I know what damge they can do but this company and its book a builder system are boardering on immoral.
We have had to sign a disclaimer this year after a long heated argument to confirm no automatic renewal of contract but we were forced to take another years subscription to a cusromer lead system that is the worst we have ever been a member of. The app is awful and there is virtually no contact with Palace Media. Leads are either irrelevant to our business or generally too far away for our busimess despite a specific brief given at the beginning of the process.
We are members of other trade websites and have had no complaints at all.
At the beginning of the process we were pressured by sales into joining and after complaining paid for a website and got book a builder "free". However book a builder was "free" but when automatic renewal was due we had to pay the the following year without warning.
The website was designed with many things missing which I wasn't aware of until this was pointed out by a web proffessional.
A list of apparrantly basic web elements were omitted and only some have been rectified. Customer services has ignored requests for vat receipt and also a requests for a copy of web hosting agreement.
I feel that we have been hoodwinked into both an unreasonable contract and a useless service. We are a small company and every penny is precious so the thousands we have spent with Palace Media has been the worst spend in 15 years of trading by far.
Palace Media Should be investigated by trading standards for its practises in my opinion. Just read most of the reviews.

Matthew L.

Rip off lies and hidden cost .do not trust this company .a man called Steve biggest bulls#@ter ever .doesn't tell you about the extra fees to get on line wants a extra £480 for a year running. Told me the Web site is mine paid £1400 and now wants another £480 total rip off do not use .