Royal Mail Group Ltd - Ellesmere Port

Royal Mail Group Ltd: A Comprehensive Guide to the UK's Postal Service

Royal Mail Group Ltd, located at 14 Rosscliffe Rd, Ellesmere Port CH65 5AA, United Kingdom, is one of the UK's largest postal service providers. With over 500 years of history, the company has evolved into a modern, efficient network delivering letters, parcels, and new products across 40 countries. In this article, we will delve into the main services offered by Royal Mail Group Ltd, explore its location and access, highlight its featured characteristics, provide practical information, and discuss the positive aspects mentioned in reviews.

Main Services

• Shipping and Mailing Service: Royal Mail Group Ltd offers a wide range of shipping and mailing services, including domestic and international delivery, postal services, and parcel services.
• Post Office Services: The company operates a network of post offices across the UK, providing customers with a range of services, including postal services, banking, and bill payments.
• Parcel Services: Royal Mail Group Ltd offers parcel services, including parcel collection, delivery, and storage, catering to the needs of businesses and individuals.
• Special Delivery Services: The company provides special delivery services, including next-day and next-day-tracked delivery, ensuring that customers receive their packages quickly and efficiently.
• International Delivery Services: Royal Mail Group Ltd delivers packages to over 40 countries worldwide, providing customers with a convenient and reliable international shipping service.

Location and Access

Royal Mail Group Ltd is located at 14 Rosscliffe Rd, Ellesmere Port CH65 5AA, United Kingdom. The company has multiple locations across the UK, with post offices and delivery centers in various towns and cities. The Ellesmere Port location is easily accessible by car, with a wheelchair-accessible car park available for customers. The entrance is also wheelchair-accessible, ensuring that customers with mobility impairments can easily access the premises.

Featured Characteristics

• Wheelchair-Accessible Entrance and Car Park: Royal Mail Group Ltd has implemented wheelchair-accessible features at its Ellesmere Port location, ensuring that customers with mobility impairments can easily access the premises.
• Delivery Services: The company provides delivery services to customers across the UK, ensuring that packages are delivered quickly and efficiently.
• International Shipping: Royal Mail Group Ltd delivers packages to over 40 countries worldwide, providing customers with a convenient and reliable international shipping service.
• Digitally Innovative: The company is digitally innovative, using technology to improve its services and provide customers with a more efficient and convenient experience.
• Climate-Conscious: Royal Mail Group Ltd is committed to reducing its carbon footprint, using sustainable practices and investing in environmentally friendly initiatives.

Practical Information

• Phone: 3457740740
• Website: jobs.royalmailgroup.com
• Address: 14 Rosscliffe Rd, Ellesmere Port CH65 5AA, United Kingdom
• Opening Hours: Please note that the opening hours for the Ellesmere Port location may vary, and it is recommended to contact the company directly for more information.

Reviews and Opinions

Royal Mail Group Ltd has received 53 reviews on Google My Business, with an average rating of 2.3/5. While some customers have expressed satisfaction with the company's services, others have experienced delays and issues with delivery. However, many reviewers have praised the company's commitment to sustainability and its efforts to improve its services. Some positive aspects mentioned in reviews include:

* "Royal Mail is a reliable and efficient service, and I have always received my packages on time."
* "I was impressed by the company's commitment to sustainability and its efforts to reduce its carbon footprint."
* "The staff at the Ellesmere Port location were friendly and helpful, and they went above and beyond to assist me with my delivery needs."

Despite some negative reviews, Royal Mail Group Ltd remains a prominent player in the UK's postal service industry, with a rich history and a commitment to innovation and sustainability. As with any business, it is essential to research and understand the company's services, features, and reputation before making any decisions.

👍 Reviews of Royal Mail Group Ltd

Ben P.

2/5

Absolutely unbelievably crap service. I have insomnia and can't sleep some nights so there is a big CLEAR SIGN on my door stating 'if no answer please leave behind black bin' normally this is not a problem and I get a delivery proof pic of it behind bin or it comes through that magical little hole in the door. Letterbox is it ? 🤷
Today I wake up late (no sleep night before or night before that) to find my tracker says delivery attempted YET NO RED CARD and that ofc my big sign had been ignored. Rang up waited 30mins for the lady to repeat my tracking message and then tell me I would have to wait till the next morning (which subsequently I had made plans for) some business to attend to and a therapist to see.
But hey ho I will have to live with it.....

THANKS ROYAL MAIL LEARN TO READ

PS would like to add the service has improved again my normal postman is very good cheary happy chap but sometimes I think it's another stand in maybe who just I don't understand ignoring the signs I don't get it why ignore a sign.
Anyway trust saying to say this is NOT constant they are very occasional and as stated my usual service and certainly my postman is nothing short of perfect.

Greg B.

2/5

The staff are always helpful & friendly, but the opening times are ridiculous. They are getting shorter & shorter.

It needs to be open later, so people who work can actually come & collect their items.

Del M.

1/5

Your timings are pathetic. People work. Opening for a 2 hour slot helps no one. The Thursday slot is a deliberate attempt to mess us about. Most people finish work at 5 or 5.30 so it is UNREALISTIC to make it there for 6pm. Pathetic. No wonder you are losing money hand over fist.

carrie R.

1/5

"attempt delivery" for two days now saying nobody is in.lies .I even gave my phone number. do the job or pass the contracts on. no wonder you are in the news for failing

Liv R.

1/5

Honestly I've never experience such hassle from a Post Office before. We have lived at our address for TWO YEARS and had numerous deliveries -2 when we first moved our parcels kept getting sent back to the senders as 'incorrect address' - Now this happens still every so often and has happened TWICE in the past 2 months again. It's getting ridiculous. Our address is perfectly accessible and is on Google maps, maps ETC. so there should be no issues whatsoever any more. It's very frustrating and you can't even contact them properly either !!

Gillian H.

1/5

One star is too much for this postman. I received a package yesterday. I tried ringing the local sorting office to complain about the postman but they close at 10 am ?why? My package was roughly shoved through my letterbox after the postman had knocked on my door? There is a notice at the side of the door stating "PLEASE USE MY INTERCOM DO NOT KOCK MY DOOR THANK YOU". This notice is for my security , I am 76 years of age. It is not for the postman to blatantly ignore. He seemed to think the notice should not apply to him! He could easily have used the intercom to advise me about my delivery but chose not to. When I opened the door he argued with me and threatened that he would not deliver my mail in future. Really!!
My security was of no importance to him. He was utterly rude and a total mysogenist.
Needless to say that I have reported this awful postman to head office for his unacceptable behaviour. Where is the nice postman we used to have in this area?

This notice is for my security

Daniel N.

1/5

Awful service. They deserve 0 star.
I don’t know why these guys are still in operation. Worse delivery service ever.
*Always delivering my mail to another address…
*1st class arrives 2 days after getting a delivery notification and 2nd class is 3 days afterwards.

Chris M.

1/5

8-10am to pick up a parcel? Stop changing the times every 5 minutes. I’ve had 2 parcels returned thanks to it never being open. Absolutely dire company. As is evident by the latest scandal.