Smart IT Support - North East - Gateshead

Smart IT Support - North East: A Comprehensive Overview

Address: Unit D13, Smart IT Support - North East, Marquis Court, Team Valley, Gateshead NE11 0RU, United Kingdom

Phone: 03302233525

Website: smartitgroup.co.uk

Specialties

• Computer support and services
• Computer consultant
• Computer security service
• Computer service
• Internet service provider
• Telecommunications equipment supplier
• Telecommunications service provider

Other Points of Interest

• Online appointments
• On-site services
• Wheelchair-accessible car park
• Wheelchair-accessible entrance
• Wheelchair-accessible seating
• Wheelchair-accessible toilet
• Gender-neutral toilets
• LGBTQ+ friendly
• Transgender safe space

Opinions and Review Summary

This company has received a total of 158 reviews on Google My Business, with an impressive average rating of 4.9 out of 5 stars. Customers consistently praise the company's ability to resolve technical issues promptly, efficiently, and with a friendly demeanor. One example of this is a review which states, "Whilst dealing with a new member of the smart IT team, the young man was very happy to help, he was able to solve my connection issue without any problems." Another reviewer comments, "Smart IT have always solved my technical issues out straight away, very helpful and friendly bunch of staff Definitely recommend." This positive feedback showcases the team's dedication to providing high-quality IT support services to their clients.

👍 Reviews of Smart IT Support - North East

Chloe P.

5/5

Whilst dealing with a new member of the smart IT team, the young man was very happy to help, he was able to solve my connection issue without any problems. Smart IT have always solved my technical issues out straight away, very helpful and friendly bunch of staff! Definitely recommend.

Deborah P.

5/5

Smart It have provided IT support to me in my role for quite a few years now. They have consistently provided excellent IT support, guidance and advice to me during this time. The engineers are always approachable, professional and friendly. I am confident to ring about any issue no matter how small. Smart It work quickly and efficiently to resolve problems.

Claire B.

5/5

Smart IT are a brilliant support- we have all levels of IT users within our organisation and it's never too much for them to assist our staff. They are always patient and able to explain things to staff in a way that they understand. I have personally found their communication to be great, they will contact you when they say they will and they always follow up to ensure they've solved the problem for you. I would definitely recommend Smart IT!

Ian N.

5/5

We have used Smart IT for many years now and they always deliver a personal and professional service. Whether it is relatively straightforward problems which are handled remotely, or larger infrastructure projects which require them to be on site, we have always found them knowledgeable and easy to deal with.

Joseph G.

5/5

I contacted Smart IT about a non urgent problem. I received a callback with 2 hours from William. He talked me through my problem using plain English - no jargon ! He was very professional and patient. Problem resolved within 20 minutes and at no extra cost to my business.
Great stuff.

John H.

5/5

It's been a busy 18 months for IT companies responding to the increased demand for home working functionality. Despite this, the team at Smart IT have worked tirelessly to provide support for our business. I'd be happy to recommend their IT support services to other businesses in the area.

John D.

1/5

Extremely poor technical knowledge. Attempted to rebuild a network and weren't able to understand the layer 3 config so factory reset all switches before taking any backups. As a result other businesses, including an NHS site who were sharing the infrastructure lost all their config. The senior infrastructure engineers managing the site for the public sector had to rebuild it from their own backups. Also, very underhand sales tactics - repeatedly send emails suggesting a meeting has been arranged previously with the recipient or a colleague and suggest they are going to turn up unannounced without an appointment unless someone calls to cancel. When confronted about this they deny it and then do it again. Many of my business peers have reported the same atrocious, misleading sales tactics. Avoid at all costs. EDIT - The response from Smart IT below to this review is exactly how they behave. I have posted a negative review previously and they have had it deleted - I wonder how many other poor reviews have been supressed - makes you think... They deny sending these sales emails as I stated and the NHS customer wasn't theirs (if they bothered to read the initial post I clearly state the NHS were sharing the site 🙄). The NHS was in fact sharing the infrastructure along with other public sector offices, on a site where they did have a customer, and they didn't bother to check anything at all before resetting all the switches without permission. This is not a misrepresentation it is completely true. Oh, and I have examples of unsolicited emails where they suggest they are going to turn up unannounced without an appointment unless I called to cancel. No doubt they will also attempt to have this review removed but I will have screenshots while it is still active!

Pat H.

5/5

The team at Smart IT are always cheerful and happy to help when I call them. They all exhibit a Can Do attitude and they set a high standard to which I for one strive to attain. I'm from an unrelated customer services team for a different company and I'm always impressed at their consistent level of service.