wilko - Oxford

Wilko: A Comprehensive Guide

Wilko is a well-established hardware store operating throughout the United Kingdom. The Templars Square branch, located at Address: Templars Square Shopping Centre 1/2 The Square OX4 3UZ, United Kingdom, offers a comprehensive selection of products catering to both home improvement and everyday needs. For contact information, you can reach them at Phone: (No phone number provided). Customers can easily browse their extensive inventory and place orders through their official website: Website: wilko.com.

Store Features and Services

The Templars Square location, like many of Wilko’s stores, is designed to be bright and well-stocked. The layout encourages easy navigation and discovery. Customers can find a wide variety of goods, spanning various categories. The store prides itself on offering competitively priced items, making it an attractive option for budget-conscious shoppers.

Key Product Categories

• Paint and Decorating Supplies: Wilko is recognized for its affordable paint options, including a 5-litre white paint costing just £7 – a frequently mentioned highlight in customer reviews.
• DIY Tools and Hardware: A substantial range of tools, fasteners, and building materials are available for various projects.
• Household Goods: From kitchenware and cleaning supplies to bathroom accessories and storage solutions, Wilko provides a wide selection of everyday essentials.
• Seasonal Items: The store regularly updates its offerings to include seasonal products, such as garden supplies in the spring and Christmas decorations in the winter.
• Party Supplies: Wilko caters to celebrations with a diverse range of party decorations, tableware, and gifts.

Convenience and Payment Options

Wilko strives to provide a convenient shopping experience for its customers. They offer same-day delivery services, allowing customers to receive their orders quickly. The store is equipped with Wi-Fi, enabling customers to stay connected while shopping. Payment options are diverse, including Debit cards, NFC mobile payments, and Credit cards, catering to various preferences.

Customer Feedback and Reputation

According to Google My Business, the Templars Square Wilko location has garnered 793 reviews, reflecting a significant level of customer engagement. The average opinion is 4.2/5, indicating a generally positive customer experience. However, some reviewers have noted challenges with queue lengths at the tills, suggesting potential areas for operational improvement. The option to ‘serve yourself’ when paying by card, while appreciated by some, is described as slightly cumbersome by others, leading to a perceived need for more staff assistance during peak hours. Despite these minor issues, the vast majority of customers appreciate the store’s stock levels, pricing, and overall selection.

Additional Points of Interest

Beyond the core product offerings, Wilko frequently runs promotions and special offers, providing opportunities for customers to save money. The store’s commitment to quality and value has contributed to its enduring popularity. The Wi-Fi available in the store is a valuable amenity for shoppers who wish to research projects or stay connected. The store’s ability to adapt to customer feedback and implement improvements demonstrates a dedication to customer satisfaction.

In summary, the Wilko store at Templars Square offers a hardware store experience characterized by a wide selection, competitive prices, and convenient services. While there are occasional operational challenges, the overall customer sentiment remains positive, making it a reliable destination for home improvement and everyday needs.

👍 Reviews of wilko

Rob D.

3/5

Like most Wilkinson stores this one is bright and well stocked and the goods are competitily priced, i thought this 5 litre white paint for just £7. The bad news is the woeful queuing for the tills, there is an option to serve yourself if you are paying by card, however this is a bit of a faff, and you feel like an unpaid staff.

Amanda L.

5/5

I received excellent customer service today. First Elizabeth kindly looked up a product on the stores stock website. She was so friendly and seemed very happy and polite. Sandra then took me to the item and gave me some advice regarding ideal products for my needs. She was also very approachable, friendly and content in her work. I will return to this store in the future I shall also recommend it to friends & family

Darrell W.

5/5

Love it been going there for years. They sell all sorts from food to garden stuff house hold stuff all cheap and affordable I love it. Got many garden stuff from there benches BBQs seeds I took to Malaysia that my misses couldn't get. Well cool place

Dessi V.

5/5

Always happy with wilko!! So reasonable price!!
I wish that there was another one in city centre. There were no smaller bins and if this could be added it will be even better.

Rachel C.

5/5

Usually the time that I go is quiet if you're picking up click and collect. Staff are friendly and sometimes there are great deals in store. If your looking for something that may have sold out at other Local wilko's try this one

Michal S.

2/5

Just went there to see if there was anything decent on sale since it went into administration, but no luck as the shelves were almost empty like for the last 2 years and there was not much on sale at all. Such a shame as it used to be a lovely place to shop.

Lorraine J.

5/5

I do like the occasional trip to wilko. They are very good at having in stock what is displayed on their website.

Not enough Staff available for checkouts which clearly frustrated waiting customers.

Always well stocked and always a good place to bargain hunt for household essentials.

S B.

3/5

This store has a great selection, everything you need plus other stuff you didn't know you needed. You can order online and collect it here too. Many people go to the pound shop near by but many products are cheaper in Wilko like cleaning wipes, hand wash and more!
Reason for 3 stars only - You have to check what you have been charged, the pricing can often be wrong (like special offer items being charged normal price) and items often have the wrong price on the shelf, sometimes there are no prices shown. The staff are hit and miss. There are some really nice ones but some are quite rude, one young guy treated me like I had the plague when he saw eczema on my arm.. They rush you at the checkout too, they start serving the next person when you are still trying to pack your stuff which makes me feel quite stressed.