Real Agency - Bournemouth

Roger Moon

I would urge anyone considering working with Media Lounge to look elsewhere. Signing with these grifters could be very costly, it almost financially ruined us. Big lesson here, and this part is out fault, always read the small print and don’t sign their standard development contract it does not specify a development timeframe or give you any protection as a customer. Media Lounge will use this as an excuse to completely rip you off.

We trusted Media Lounge with our entire design / tech budget that we had been carefully budgeting for over the last few years. They were paid over £50k for a magento 2 website (over 90% of the entire cost) for a website that was still only partially finished over 2 years later.

Once 90% of the budget was extracted from us within a year, this is our fault for trusting their terms and conditions. Then they basically stopped delivering anything meaningful for next 14 months. During this timer we did have regular project management calls all the right noises claiming they are working on our project, it will be delivered, but they had a developer shortage etc. Ther truth was they had no intention of completing our website and had no real incentive once they had received 90% of the money. We eventually had to pay to have the website finished from a much more reliable agency. This meant the project actually cost 50% more than we budgeted for as Media Lounge refused any refund and handed over a shockingly poor level of code.

Its obvious from the reviews here that they will treat bigger companies with respect, but any smaller company who wants results please look anywhere else.

Media Lounge will choose the route of blaming the customer throughout, as I am sure they will in any reply here.

Are they the most expensive: yes
Will they tie you up in contracts giving you no protection: yes
Are they reliable: no
Can they be trusted: no
Do they use outsourced development: 100% yes
Who should you use instead: anyone else, honestly these guys will extract all your money and if they deliver any code it will be of very poor quality.

Update 11/04/24 - In response to reply from Media Lounge.

This reply is the typical smoke and mirrors nonsense you will constantly receive if you are unfortunate enough to work with them. We didn’t speak at length privately at all. We outlined what had gone wrong with the project and clearly showed that we had been billed for 90% of the project when it was less than 40% complete (after over 2 years). Media Lounge simply refused to provide any form of refund or a date for completion.

In regards to us being unprofessional this is classic blame the customer that is the Media Lounge default response. Media Lounge complained about our review to Trust Pilot. However, the review was re-instated after we provided the required documentation. Despite the bleating from Media Lounge the fact the review was re-instated says in all. PLEASE AVOID AT ALL COSTS!

Cormac Moylan

We (a large international e-Commerce site) wished to increase sales and revenue by improving our conversion rate.

Because of the nuances of the market we operated in, It was important we partnered with an agency that understood our business and the relationship we have with our customers.

Lauren, Grace, Jackson, and the entire team from Media Lounge understood this.

Their tactics and optimisations were carefully tailored on improving the connection between our business and customers.

Every opportunity recommended by Media Lounge was aligned to our business goals and demonstrated their expertise, knowledge, and abilities.

I was impressed with their in-depth research, solutions, attention to detail, and most importantly; the resulting uplift from their efforts.

They challenged us when we needed challenging, they addressed assumptions that previously impacted sales performance, and they introduced positive change for both our customers and our business.

We couldn't be happier to have partnered with Media Lounge.

Charlotte Conn

Working with Amy and Marcus is an absolute pleasure, they are always so friendly and approachable and are an amazing extension to our team. Right from the start of our website build, Media Lounge have gone out of their way to help with any question I might ask (no matter how ridiculous!), and are always excited to take on new projects with us. Amy has gone above and beyond to bring new ideas to the table and help with our annual planning. I'm so grateful for your support!

Alex Chavez-Munoz

Working with Media Lounge, especially Lauren and Grace on testing, was a seamless and very easy process. They provided a fantastic insight into our existing site and all recommendations they provided we took on board and implemented. A very efficient pairing that provided fantastic communication and a great overall job.

Fight Equipment UK

Built a beautiful, functional, effective website linked to stock management software for us within the allocated timeframe.
Been with Media Lounge for 3 years now, customer service is second to none in the UK ( trust me we have had many problematic web developers over the years) . Any issues we have ever had, any emails we have sent with questions have been answered promptly even on weekends!.
Media Lounge work with you to fix problems in the most efficient, cost effective way possible. Plus they are all around nice, honest people.
Feel free to contact us if you would like to discuss before making your decision.

Wasim M

Working with Lauren and Grace was a very great experience. The the CRO/UX report they provided was detailed, precise and very beneficial for my website.

The devs at Media Lounge also fixed an ongoing issue with my email campaign which was great.

I’m extremely pleased with the service as a whole and will highly recommend them to anyone!

Wasim M.

Arsalan Abbas

We hired Media Lounge to carry out our CRO and UX audit. I can safely say that it was the most professional, thorough and insightful piece of work created by Lauren and Grace. They were a treat to work with and we are already started to see our conversation rate increase within a week of implementing the recommendations provided. I'd highly recommend their services and I hope to work with them in the future!
Arsalan - Alyve Wellness

Geoff Collett

Media Lounge took over our Magento 2 site from another agency less than a year ago. Their whole ML team has worked tirelessly and successfully to resolve a large number of issues both with the frontend website and backend servers. We are excited by the ideas they bring to the table and look forward to working with them for the foreseeable future. I wouldn’t hesitate to recommend them, the whole team are a pleasure to work with and have a wealth of experience across a wide range on online subjects.