Keeping Studio - Bournemouth

Kathryn Strachan

I’m utterly dismayed by the poor results of our website and the damage it’s done to our company.

We went to Keeping as I trusted Tom. I thought we’d be in good hands and that we’d get an error-free website.

After paying more than £20k, I can tell you that’s not the case.

Our website (which is a pretty simple site by all accounts) is riddled with design and build errors. Everything from the main CTA on the home page not working to broken links, unformatted design, etc. We had an independent audit done and it revealed over 84 problems — most of which are urgent — and advised us we needed a new site (it was that bad).

To make matters worse, we discovered yesterday that the contact form wasn’t set up correctly which meant that none of the leads that came through in the last 3 months actually reached us. They had been sitting in the backend of the site rather than going through to an email address as it hadn’t been formatted correctly. In this, we had 11 really high quality leads from brands we would have loved to work with which even as a conservative guess would have been £30-50k worth of work. Opportunities that should have been ours that we missed out on because the site wasn’t professionally done.

We’ve had three websites over the course of our history and never had we had to log into the back end of the site to access enquiries.

When approached with these issues, Keeping has taken no responsibility and pointed the finger at us and tried to charge us extra to fix the problems.

Ultimately the decision to work with Keeping has massively hurt our business and broken my trust (and former friendship with Tom). I used to refer work his way but after these experiences am writing to warn others to stay away and avoid the pain/damage it’s caused us.

Andrew Webber

We were exceptionally happy with Tom and the rest of the Keeping team’s work on our new brand identity. They blended their creative flair with rigorous delivery and great communication. We will absolutely be using Keeping again and highly recommend them.

Jelte Liebrand

Working with Keeping was a really refreshing experience. They have a great process that takes you through phases to identify what it is you *really* need. In our case, this highlighted some things we hadn't even considered before, but which turned out to be crucial to take our brand forward.

I'm extremely happy with our new visual identity. It embodies the character we always hoped people would see when they engaged with us, and harmonises perfectly with the vision for our product. Crucially, it gives us the foundations to enhance the many new features we plan on launching.

The new illustration style they developed for us as a part of this visual identity shift, combined with the digital guidelines, has given us ultimate flexibility and are brilliant additions to help us with our communications.

I'm looking forward to beginning our next project together!

Natalie Daniel

Keeping Studio have always been extremely professional and responsive for all things related to our business website. We were recommended them when we were looking initially to build a website and they came up with some fantastic design ideas and totally understood the way we wanted the site to look. Every now and then they do updates to the site and have always been efficient and reliable. We have also asked them to design logos in different formats for advertising purposes etc. You will not regret choosing them!

Corrina Wison

Tom and his team are brilliant! We are a high-end events catering company and Tom just 'gets' our brand. When we do need to go back and forth with ideas, Tom is quick to respond and the results are always well above expectation. Recently, Keeping turned around a brochure for us at lightning speed as we were working to a tight deadline. Would certainly recommend!

Emma Lynch

We recently partnered with Keeping Studio to produce the design and UX for a clients website. Not only did they do a superb job, but they were incredibly helpful and transparent a long the way. We were delighted with the end product and the service we received, as was our client. I would not hesitate in recommending or using Keeping Studio again.

Andy McBride

We have found Tom and the team to be fantastic. Clear communication throughout and spent the time to really understand us and what we were looking to achieve. We are delighted with the outcome and will happily recommend in the future.

Marketing Lumi

We worked with Keeping Studio on a refresh of our website, and we have been really happy with the process and the results. The team really listened to the brief and came back with something that not only did what we asked, but pushed us to be a bit braver with our design - they have evolved our brand without changing it, and the overall results are fantastic. Would recommend to others.