Magna Renewables Ltd - Runcorn

Luke J.

Firstly, to be clear. I would absolutely recommend Magna Renewables to anyone and would also use them again should I need anything else.

I have had Solar Battery and inverter installation. I have had a few small issues along the way but Magna did everything to rectify any issue and I am completely satisfied with the outcomes.

The reason I didn't give 5 starts is mostly because of communication, many times I would try to contact and wait 3 to 4 days for each response, this was after the quote but before installation. " seems to me that they are very busy / admin takes a hit" Also there was some damage to tiles that was left by the contractor but as soon as I made Magna aware they got him straight back to resolve.

Also when I was quoted it was communicated to me that the cables could run under the ground between my house and garage, when the installer came he said the cables could not be buried, I had to build a small frame for him to mount the cables to, but not a deal breaker.

Price was very competitive, installation overall was great, fault resolution was brilliant 👏. admin and coms could be worked on in my opinion.

All in all would highly recommend.

Sam W.

The team did a fantastic job fitting our heat pump. They were friendly, professional, and incredibly tidy, ensuring minimal disruption and leaving everything spotless. From the first consultation, they provided honest, expert advice, particularly around our radiators, helping us get the most from the system without pushing unnecessary extras.

The heat pump itself is working brilliantly, and we’ve already noticed the difference in efficiency. It’s refreshing to work with a company that genuinely cares about their customers rather than just making a sale. If you're looking for top-quality workmanship and a trustworthy team, these are the people to call!

Steve T.

Cannot recommend Magna Renewables highly enough. Throughout the Air Source Heat Pump project their team were incredibly knowledgeable and professional, they were able to respond to questions and design changes promptly. Installation and commissioning were painless and our place was left spotless.
A great team who clearly believe in what they are doing and do a great job.

Giulia J.

A mixed experience with Magna. Installation fine, a glitch with the pump itself, but that was a manufacturer's fault and Magna replaced it very quickly. I would commend Chris particularly for his professionalism.
But, communications are dreadful. Bobby reads messages, but does not respond. After installation, a skirting board and floorboard were not replaced. These were never fixed by Magna and I had to get a local handyman in. So compared to a friend's experience with another company, which has responded on 4 occasions within a few hours and sent someone to resolve the problem within a few days, I am not impresssed. A pity, as the installation itself was very efficient, very little mess.
Giulia Johnson

David O.

I would fully recommend Magna Renewables to install a Heat Pump. From design to commissioning the system we were kept informed on the whole process. The installation team were polite at all times, northing was too much trouble. Chris ensured we were happy with the operation of the system before leaving. The whole installation of the system took less than 3 days

Sarah G.

I had an air source heat pump installed last week, the lads from Magna were tidy, efficient and polite. The work was completed without a hitch, and I am extremely happy with the heating. I would recommend them highly.

Joe

Great experience dealing with Magna renewables, fully recommend speaking to these guys before making your decision on who to go with!

From the initial contact to the install & aftercare Magna have been brilliant (ASHP install). Against all the odds Magna went above and beyond to ensure my wife and two young toddlers were warm for Christmas, I cannot thank them enough for this!

On the initial site survey, i was met by Jonathon who was a real breath of fresh air as he was very positive & reassuring. He didn't turn up with the usual salesmen tactics, instead he provided good knowledge, advice & interest in what we were trying to achieve.

After a competitor attempting to derail the great experience i had been having with Magna, i made my decision to proceed with them as they were transparent, focussed on themselves with a let the work do the talking approach, which gave me confidence as they didn't feel the need win work by putting a negative spin on competitors.

On to my technical survey, Magna were flexible in agreeing a time to meet again at my property. This is where i met Bobby who is an invaluable asset to Magna Renewables. Bobby is very knowledgeable and passionate about the service they provide. He is very responsive to calls / text messages and has helped me no end in understanding the best ways to get the most out of the ASHP. For a successful ASHP install not only does the system have to be fit for purpose but its extremely important for the user to be educated and onboard with how they should be operated, Bobby was excellent developing my understanding and i am now benefitting from this.

The install - Magna managed to somehow squeeze me into their diary at short notice before Christmas (we were looking at a mid jan install date). I was delighted that Vinnie & Bobby were due to carry out our install, they both worked very efficiently to get the install done to a very high standard and were extremely committed to getting the job done. With a slight mix up with the delivery of goods the guys were held up through no fault of their own, however they worked tirelessly into the evening to ensure the job was completed on schedule.

After other companies putting a negative spin on the fact i had installed my UFH / radiators myself, i can now confirm that the system is fit for purpose as calculated by Magna Renewables. We have now got a lovely and warm home and the system has kept my family toasty during the recent cold spell of -6.

Aftercare - We had 1 very minor issue with he system which was no fault of the installers, I made Bobby aware over the phone, they had an engineer out within a day, problem solved! Also i have several chats with Bobby checking in on us to make sure we are satisfied with the system and usability of it. This is a company that really care about their work and their customers even after job payment & job completion.

To conclude, Magna Renewables are an excellent company made up of real people that take ownership of their work, passionate about the move towards a greener future and helping customers take the journey to benefit not just morally but also financially. They have proven themselves to be great value and honest.

Martin A.

The experience with Magna Renewables was excellent from start to finish. Anyone looking at a renewable project should definitely investigate this company.

The Experience
They were the only company to visit us, to describe what Solar Panels and Air-source Heat Pumps were, how they worked and how it would be different as well as were there would be no change. Other companies tried to do this over email.
From the consultation, they provided a quote which was very competitive and then a survey. The survey uncovered that some of our radiators were undersized and again the add on quote was very reasonable.

The Installation
They were respectful of our property, everything was left as found. The team were excellent, skilled and polite. As you can see by the pictures they are very neat indeed.

The Technology
We live in an early 90's house, the Solar Panels are producing about 60% of the electricity we need so far, but it has only been a month. The biggest difference is how consistently warm the house is, it's not like a gas boiler where you get to temperature and then it drops quickly. The temperature is constant. Water is hot for showers and washing, we much prefer this to the old gas combi.

So in summary, an excellent and ethical company who will tale you on the renewable journey that you can trust.