Protected Trust Services - Bournemouth

Moe A.

Working with PTS has been a truly positive experience for our adventure travel agency. Their support is consistently reliable and responsive—emails are answered promptly, and their back-office system continues to improve in both functionality and ease of use. I’ve primarily worked with Veronika and India, whose professionalism, efficiency, and helpful attitude have stood out in every interaction. Communication has always been smooth, friendly, and solution-oriented. We genuinely value the partnership and the ongoing support from the PTS team.

Graham J.

We are a new member of PTS and so far it’s been a brilliant experience. We have been working with India and she comes across really well — clear, knowledgeable, and approachable. What’s stood out most is how responsive she is whenever we’ve had a follow-up question or needed support by email. She gets back to us quickly and always with helpful insight.

It’s been a great start, and we’re really looking forward to continuing the journey with PTS.

A massive thanks to India!

Matthew L. V.

PTS has always been a great help to me and my small adventure travel agency. An email response is never far away and the 'back office' system is only getting better. Most of my correspondence has been with Lianne and Veronika, both of which have been really helpful on every occasion!

James H.

We can’t speak highly enough of the team at Protected Trust Services (PTS). From day one, the support has been outstanding, especially from Caroline Fox, who has gone above and beyond to guide us through every step of the process. Her knowledge, patience, and proactive communication have been invaluable a true credit to the PTS team.

As a growing travel business, having the reassurance of a trusted, transparent, and supportive organisation like PTS behind us has made a world of difference. Their systems are easy to use, and the level of personal care makes you feel like more than just another number.

Thank you for your continued support — we’re proud to be part of the PTS family!

– Explore Escapes

Jo T.

Wild About Travel has just recently registered as a member of PTS. We have found the staff to be ever so helpful and efficient and the process to be relatively painless too! India is taking me through the training currently and she has been great. All members of the team I have been working with have been so professional and quick to respond to any questions or requests. I'm looking forward to a mutually beneficial working relationship with PTS.

Julie D.

Protected Trust Services have been amazing since I joined them in June 2024, its been a game changer and my business is really starting to thrive. Being a member means I have the freedom to run my business, my way, knowing I have the financial protection in place for my customers' money, and that I have the support from them when needed. I would, without hesitation, highly recommend joining PTS as a member

M&N T.

M&N Travel have been with PTS since we started trading. Membership with them gives us and clients added peace of mind by knowing all funds are paid into a Trust Account. Veronika at PTS deserves particular credit as she is exceptionally helpful
and provides us with assistance on a regular basis - she is an absolute pleasure to deal with.

M&N Travel

Paul T.

5★ – Excellent experience with PTS
Grant was great when we first enquired with PTS—he took the time to answer all our questions and there was no pressure to sign up. Since then, the onboarding process with Vanessa, Lianne, and India has been excellent. The team is very supportive, quick to respond, and great at following up.