Cleardata UK Ltd - Blyth

Andrew E.

I have been going through an ongoing dispute with Clear Business regarding a false and unfair bill that they have been trying to charge me. Reading other reviews online, I can see several other customers have experienced the same/similar situation as I have.

In January of this year, I reached out to Clear Business in order to cancel my account and broadband with them. Only in August was I informed of a Change of Tenancy document that I had to fill in, in order to close my account. Around the time I was trying to close my account, I also informed Clear Business of a change of email on my account, which they only changed last week.

Their system is antiquated. I found out how I can change my correspondence email address in my account portal, yet I found out later that they were still trying to correspond with me using my login email (which you cannot change), which had been discontinued. Finally, after almost 2h and 30min on the phone with them last Wednesday, they changed my login email which allowed us to proceed with correspondence. I wonder why it took so long.

During that call, I requested access to my account's data (call recordings, notes on my account, everything they have on me essentially). The man I spoke to said that within a day or two I should be receiving all of this to my email. After the call ended, I received an email saying that in early November, I would be receiving my data. I was misled entirely.

I was also given the option of having Clear Business fully investigate the matter, to which I agreed. Two days later, I received a text from a debt collector with a reference number, saying that my outstanding bill (which I am still disputing) had been passed on to a debt collector (MyCRS). I'm not even sure whether Clear Business is investigating my case at this point, as they have failed to communicate the result of their investigation with me. I am now informing MyCRS, the debt collector, of the dispute, and will be opening up a case with the Ombudsman to have this sorted once and for all.

Just look at the other nightmare reviews by other Clear Business customers before you think of signing a contract with them. This dispute has cost me time and money for my business, and I will be fighting my dispute till the very end.

Mark C.

They simply do what they say - first class scanning facilities, first class prices

adeel H.

Great company

Ian C.

thomas

Lesley P.

Danny H.

Emma S.