Halifax - Wiltshire

❓ FAQ 👍 Reviews 📌 Map ℹ️ Information ⏰ Hours

Address: 29 High St, Wiltshire SP1 2NN, United Kingdom.
Phone: 3457203040.
Website: branches.halifax.co.uk
Specialties: Bank, ATM.
Other points of interest: Onsite services, Wheelchair accessible entrance, LGBTQ+ friendly.
Opinions: This company has 25 reviews on Google My Business.
Average opinion: 2.7/5.

📌 Location of Halifax

Halifax 29 High St, Wiltshire SP1 2NN, United Kingdom

☎️3457203040

⏰ Open Hours of Halifax

Monday: 9 AM–3 PM
Tuesday: 9 AM–3 PM
Wednesday: 9 AM–3 PM
Thursday: Closed
Friday: 9 AM–3 PM
Saturday: 9 AM–1 PM
Sunday: Closed

Introduction

Nestled in the heart of Wiltshire, at the intersection of High Street and Blue Boar Row, lies the Halifax branch at 29 High Street, an integral part of the vibrant and historic city of Salisbury. This branch, operated by Halifax, a division of Bank of Scotland plc, provides a comprehensive range of financial services to the local community and visitors alike. Let's delve into the details of this establishment, its services, location, unique features, and what customers have to say about it.

Main Services

Banking Services: Halifax offers a wide array of banking services, including everyday banking, savings, and investment accounts. Their current accounts cater to diverse needs, from every day banking to rewards and cashback schemes.
Credit Cards: They provide a range of credit card options, from low-interest and balance transfer cards to rewards and cashback credit cards, helping customers manage their finances effectively.
Loans and Mortgages: Halifax assists customers in realizing their dreams of owning a home with their mortgage services. They also offer personal loans and car finance options to suit various needs.
Insurance Services: The branch provides a variety of insurance products, including home and car insurance, as well as life cover, to safeguard customers' assets and loved ones.
Financial Planning: Halifax helps customers plan for their future with wealth management, pensions, and investment services, tailored to meet their financial goals.
Digital Banking: Customers can enjoy the convenience of managing their finances online or via the Halifax mobile app, with features like online banking, mobile check deposits, and online statements.

Location and Access

Halifax at 29 High Street is situated in the city center, making it easily accessible by various modes of transport. The nearest train station, Salisbury, is approximately a 10-minute walk away, and several bus routes serve the city center, with stops close to the branch. For those traveling by car, there are several car parks nearby, such as the Brown Street Car Park and the Maltings Car Park. The branch is wheelchair accessible, with a dedicated entrance for customers with mobility impairments.

Featured Characteristics

Onsite Services: The branch offers a range of onsite services, including a bureau de change for international currency exchange and a cash machine for customers' convenience.
Community Engagement: Halifax is actively involved in the local community, hosting events and workshops to educate customers about financial matters. For instance, they regularly hold events like "Buying Your First Home" to guide first-time buyers through the process.
LGBTQ+ Friendly: Halifax is committed to providing an inclusive environment for all customers, with policies and training in place to ensure that staff can cater to the diverse needs of the community.

Practical Information

Address: 29 High Street, Wiltshire SP1 2NN, United Kingdom
Phone: 3457203040
Website: branches.halifax.co.uk
Operating Hours: Monday to Friday: 9:00 AM - 4:30 PM, Saturday: 9:00 AM - 12:00 PM

Customer Opinions and Positive Aspects

With 25 reviews on Google My Business, Halifax at 29 High Street maintains an average rating of 2.7/5. Customers praised the following aspects:

Staff Friendliness: Several customers mentioned the helpful and friendly staff, who were always willing to assist and provide clear explanations.
Branch Atmosphere: Some customers appreciated the clean and well-organized environment of the branch, which contributed to a pleasant banking experience.
Convenient Location: The central location of the branch was highlighted by customers as a positive feature, making it easily accessible for both locals and visitors.

While there were also critical comments regarding the branch's limited opening hours and the occasional long waiting times, the overall sentiment reflected customers' satisfaction with the branch's services and staff.

👍 Reviews of Halifax

Til

5/5

I have had to go to Halifax branch for my name to be changed on my bank accounts @ 9.28am on Wednesday the 9th of October 2024.
Unfortunately the lady Kelly who looked at me with pity from the start I walked through the doors of Halifax branch @ Salisbury dealt with me badly and sadly talking to me so arrogant it made me feel like I wasn’t a customer but rather someone who is barely accepted at Halifax Bank even though I have been using Halifax since 2016 I believe. She wasn’t helpful at all and she should receive a full customer service training. No wonder why this place got only 2.7 stars out of 5 stars.
I would like to give Kelly a 0stars for not even trying to help a customer of Halifax Bank.
Lucky for me Kelly has been sent in and a new lady appeared who was to be so helpful it turned things around! Joy was lovely and helpful and was joy to deal with to be honest. She was knowledgeable and helped me with every question I have had and helped me with my every request.
If it wasn’t for her I would be considering closing my bank accounts with Halifax, just because of Kelly and her attitude towards me the customer.
As mentioned 0 stars for Kelly and 5 Stars for Joy.

C J.

1/5

Had lost my phone and wallet. Meaning no online banking or card to use a atm. I went instore with my passport to prove my identity. Though they agreed that I'm the card holder they refused to allow me to get cash out or transfer any money. Told me I need to go without until I've got a new card. Luckily I have accounts with other banks otherwise my kids wouldn't be able to eat for the next 5 working business days it takes for my card to arrive

Johnnie P.

1/5

We drove all the way from Ringwood to find Salisbury's Halifax branch closed on Thursdays. Whereas their Web site says they're open!

Toncor12

5/5

I genuinely believe Halifax has improved substantially since many of the one star reviews were posted. The staff are attentive, caring and solved many problems regarding my power of attorney difficulties in an efficient and professional manner. They have a lady patrolling the banking hall asking if she can assist you which is a very nice touch. Well done to Manager and staff there. Tony

Williep

1/5

Very disappointed. I was with Halifax for 6+ years and I never could have a product with them. When I asked for a credit card they said I can have one (my credit score was good and I needed any type of lending for my score to be excellent) however, when I applied it was declined, so I contacted credit card team and they told me to apply again (I was nervous it will affect my credit score) anyways I did it what I was told as they are the “experts”. It was all declined once again. My credit score was affected, of course! I contact the credit card team and visited this branch and, they told me: “leave it with me, I will investigate this further and contact your back” and guess what? I never hear anything from them. So I have switch my bank with a very low credit score and trying to building up my record with my new bank. After 6 months with my new bank they have offered me a credit card, loan, overdraft and I look forward for my future mortgage with them.

a huge lack of communication between the staff members, zero ownership, customer service is very appalling and contradicted (listen to the calls and get QA correctly).

ming W.

1/5

I been with Halifax for more then 10years and been many branches including in Scotland and all staff are very friendly n helpful in all kind. But at Salisbury the staff are totally different between heaven n hell. Not willing to help, bad attitude, racist, not friendly and the worst is hopping customers not to came for any transactions. Even don't have any customer around still not willing to help when we needed. Hopefully management will look into this problem. Come to the worst if the branch is closed the staff will still blaming others and not looking into the service problem. Thx

RICHARD J.

2/5

Saturday morning and only 1 till counter open as usual plus a queue of 4 people at the Customer Service Desk in the public area part of the Halifax. Wanted to transfer some money from a current account to another and have done this at both the Till Counter and also on the I pad at Customer Services in the past. As the lady on the Till Counter was not occupied went over to her to ask to do this transaction. Was told not possible to do this at the Till Counter as there were enough Halifax staff out in the public area to deal with this transaction using I pads. So she was content to sit gazing out through her glass screen into the public area doing absolutely nothing watching yet enough person join the queue to wait for an I pad to become available. Very poor customer service especially on a busy Saturday morning.

Paul M.

1/5

After 17 years as a Halifax customer I was truly disappointed at the shocking attitude and poor customer. This branch used to be friendly and helpful but having not visited the branch for 6 months it would seem that the customer service training has stopped. It's a sad end to an otherwise satisfactory relationship. One moment of dreadful service and another customer leaves.