MRD Technologies - Runcorn

For individuals and businesses seeking reliable and comprehensive technological solutions, MRD Technologies presents itself as a premier provider in the UK. Located at Address: 11, MRD Technologies, Monks Way, Preston Brook, Runcorn WA7 3GH, United Kingdom, and reachable at Phone: 1925947030, MRD Technologies offers a robust suite of services designed to meet diverse technological needs. Their website, Website: mrdtechnologies.co.uk, provides detailed information about their offerings and capabilities.

Specialties: MRD Technologies distinguishes itself through a multifaceted approach, specializing in computer support and services, providing essential assistance to keep systems running smoothly. Furthermore, they are a dedicated computer security service provider, safeguarding valuable data and infrastructure against evolving cyber threats. Finally, MRD Technologies operates as a telecommunications service provider, offering connectivity solutions and related support. This combination of expertise positions them as a one-stop shop for many technological requirements.

Key Features and Services: MRD Technologies’ core competencies are built upon a foundation of skilled technicians and a commitment to customer satisfaction. Their computer support and services encompass a wide range of activities, including hardware and software troubleshooting, network maintenance, data recovery, and system upgrades. Recognizing the increasing importance of digital security, their computer security service includes vulnerability assessments, penetration testing, firewall management, and employee training to bolster defenses against malicious attacks. As a telecommunications service provider, they handle aspects like phone system installations, internet connectivity setup, and network optimization.

Accessibility and Inclusivity: MRD Technologies demonstrates a strong commitment to inclusivity and accessibility. The premises are designed to accommodate individuals with disabilities, featuring a wheelchair-accessible car park, an wheelchair-accessible entrance, designated wheelchair-accessible seating areas, and a fully wheelchair-accessible toilet. Beyond physical accessibility, MRD Technologies fosters a welcoming environment, explicitly identifying as an LGBTQ+ friendly and transgender safe space. This dedication to inclusivity reflects a core value within the organization.

Customer Feedback and Reputation: The company has garnered significant positive feedback from its clientele, as evidenced by 13 reviews on Google My Business. The Average opinion: 5/5 rating highlights the high level of satisfaction experienced by customers. These reviews consistently praise the company’s professionalism, technical expertise, and commitment to providing personalized service. Here’s a summary of recurring themes from the reviews:

• Excellent Technical Support: Customers frequently commend the responsiveness and competence of the technical support team.
• Reliable Service: Many reviewers emphasize the dependability of MRD Technologies’ services, noting that issues are resolved promptly and effectively.
• Friendly and Professional Staff: The staff’s approachability and professionalism are consistently highlighted as positive attributes.
• Competitive Pricing: Several customers appreciate the value they receive for the cost of the services.

Online Appointments and Scheduling: For added convenience, MRD Technologies offers online appointments, allowing customers to easily schedule service requests or consultations. This streamlines the process and provides flexibility for busy schedules. The online booking system is intuitive and user-friendly, ensuring a seamless experience.

Further Information and Contact Details: To schedule an appointment required, prospective clients are encouraged to contact MRD Technologies directly. The phone number, Phone: 1925947030, provides a direct line to a knowledgeable representative. The website, Website: mrdtechnologies.co.uk, is a valuable resource for exploring the full range of services offered and accessing frequently asked questions. The address, Address: 11, MRD Technologies, Monks Way, Preston Brook, Runcorn WA7 3GH, United Kingdom, allows for in-person consultations if preferred.

In conclusion, MRD Technologies represents a dependable and customer-centric technological solutions provider. Their commitment to accessibility, combined with their extensive range of services and positive reputation, makes them a strong choice for individuals and organizations seeking reliable computer support, robust computer security, and comprehensive telecommunications.

👍 Reviews of MRD Technologies

Dave M.

5/5

Very pleased so far. Only had the system a few weeks but we know what a bad phone system / provider looks like and these guys are professional with a decent product.

We have had a few phone systems over the years. The most recent system we just got out of was double bad, system was unreliable and the support was awful.

MRD have so far fitted a system which works and been very attentive with teething problems and setup changes we have need. The main thing is the system has been reliable.

I would recommend MRD Technologies as a decent phone company with a good product.

You can trust that this review is accurate because I'll be on here like a shot to edit it if anything changes

Nitul P.

5/5

The team at MRD have provide a professional service from start to finish. They continue to provide support to our company at an exceptionally high level. The customer service provided throughout is invaluable. Cannot recommend the team enough.

Anthony B.

5/5

Let me start by saying, I am not one for leaving feedback. However MRD Technologies and Derek Shannon in particular deserve this feedback…

I have dealt with multiple ISP's and resellers over the years and the one thing that always lets them down is poor communication.

I am an IT manager, so I know more than most that things don’t always go to plan. In my experience when there is bad news, resellers and ISP's go quiet to avoid the uncomfortable conversations. This tactic is incredibly frustrating because it hinders me being able to feedback updates and timescales to the business.

Luckily for me, this is not how MRD Technologies or Derek Shannon deal with things. When there were issues or problems, I would get a call immediately with an update and the plan to resolve them.

I came across MRD Technologies after another supplier had let us down massively, with only 28 days until our office move date.
I spoke to Derek and told him the almost impossible predicament I was in and that we had a very short window to get internet into our new office.

He got the ball rolling straight away and managed to get the first steps completed within the same day. He then prioritised our survey with the ISP and this was completed within a week. (4 times faster than our original survey with Virgin)

Unfortunately, due to circumstances out of both of our control, we didn't end up meeting the original move date however this was through no fault of MRD Technologies. Derek continued to update me and chase the ISP every single day. I even got updates directly from Derek when he was on holiday and on multiple occasions, out of office hours which were very useful when needing to feed info back to staff and directors.

We are now in the new office and the internet is all setup and working, all thanks to MRD Technologies

Update - Since being in, we had a major outage to our internet service (External issue). However once again MRD (and Derek) stepped up and worked tirelessly to chase engineers and the ISP for constant updates and fix times.

Its very reassuring to know that we now have a reseller that’s not only interested in making the initial sale but will continue to support us with any issues going forward.

For any business that needs a reliable reseller who will go above and beyond for their customers. I cannot recommend MRD technologies enough. 5* support and communication from day 1.

D L. S.

5/5

Professional service provided from start to finish.
The MRD team continue to provide support to our company at an exceptionally high level. Any issues that arise are dealt with in a timely manner and efficiently. The customer service provided throughout is invaluable. Cannot recommend the team enough.

Richie C.

5/5

MRD Technologies provide I.T support for our business. The team over there are very hands on, knowledgeable and extremely helpful.

We would recommend their services to any business customers who are looking for an I.T supplier to support their I.T needs and requirements.

Richie Curran
Global Connect UC

Copper O.

5/5

MRD are a pleasure to deal with, a great team of knowledgeable professionals

Kathryn B.

5/5

Great Service Thanks Derek

Scott D.

5/5